The death of the Mac desktop app is what led to my cancellation of my account, after years of paying my dues. Any word on when that will resume functioning?

I've been a paid-up user for many years. I've sent a number of emails concerning problems with vt but never get a response. To put it bluntly, you guys were happy to take my annual subscription last month - how about some service? For instance, why can't I view items by category (update, commercial, shareware, freeware) any more? Also, why am I now categorised as a "free basic member"?

If you don't want to respond, that's fine. Refund me my annual subscription and I'll move to MacUpdate.

Vic

Vic,

I've asked support to take a look at your account to try to determine what's going on. In the future, you can submit a support request by visiting http://support.versiontracker.com and clicking on Email Support.

One item to note: Our support system will try to provide an answer for you based on the information you submit. If none of the solutions is helpful, you must click the 'Finish Submitting Question' button in order for us to receive your request. You will receive a reference number associated with your question and support will contact you within 24 hours.

I hope that's helpful.
-Aaron

Selecting download links in the main VersionTracker page sends me to another page where the download actually takes place. I liked the old way, before the CNET merger, that differentiated between Pro and free users. The old way provided a direct download from the main page for Pro users. The free users had to go to the second page. I'd like to see the Pro users having this valuable feature again. If you pay for a service you should have certain advantages.

I hope you didn't create such a mess just to merge download.com and versiontracker.com which will result in failure of both sites.
Windows users like download.com (in current form) and Mac users like versiontracker. There is nothing you can do to change it.
All you need is reliability and performance, nothing else. Nothing! Stop trying to re-invent wheel.

OK I apologize for posting here but I've tried repeatedly to renew my subscription and it has failed with the error:
Credit Charge/Capture Failed: We have encountered an unexpected error processing your order.
I've emailed support MANY times and NO RESPONSE. Also, when I check "My Questions" under support, my repeated emails are NOT listed.
If you want me back as a customer, please fix this!

When i click on Developer, it takes me to upload.cnet.com and get this error. It's been like this forever :(

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /3974-21_5-0.html.

Reason: Error reading from remote server

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Over the past week I have contacted you on several occasions for assistance in renewing my subscription. Every day I have had a message warning me of the dire consequences of not renewing. But no response to my pleas, other than being told they would be replied to, but to date no substantive response. Your system as currently set up does not provide an option for a straight renewal. WHY?

I do not have the time (or the inclination) to spend further time on this. If you wish me to renew, come back to me with a secure connection.

David J. Fox

--and nothing I can do online helps. The link in the "Your MacFixIt Pro subscription is going to be canceled" message you keep sending me goes NOWHERE.

That was NOWHERE.

I too am tired of trying. I have updated my credit card information, but it apparently doesn't stick. The old information is still there.

I am not renewing because I cannot. I have gotten various messages after complaining that no one was answering my messages to your "Support" area, but not one has helped.

The best I can say is that from the others complaining about lack of/nonexistent service I learned where else to go. Too bad. This was once my favorite site.

I know you folks are really busy and I appreciate the hard work you are doing to improve things so I decided to suggest some changes to the way you list software that might be of help for everyone. Why not list the software by name as you are currently doing but then follow the name by its cost or if it's free followed by its star rating, then how many versions have been currently downloaded, and finally any other info you think pertinent. On the second line you can have a brief description of what the software does. Another idea that I think would be helpful would be to arrange software listings by groups such as utility, games, work, lifestyle, etc. I know you can do this through custom settings to some extent but I think it would be more helpful to everyone if you used this format as the default setting as it would give anyone the most important info they need about any software package quickly and upfront. I hope you will give these suggestions some consideration as I think they would make for a more enjoyable and useful experience for all users of your site. Thanks again for all the hard work and for taking the time to read this.

I pay 25.00 and then listed as a "Free User". How com?

Bob

We have been experience some issues with certain Pro user accounts showing as a Free Basic User when they are logged in. Please be assured that these are isolated incidents and all paid accounts are recognized as such.

We are investigating a solution and thank you for your continued patience.

-Aaron

I have not been able to post comments to macfixit.com for more than a month now.

And I can not use the macfixitforums.com at all either.

It took forever to get email replies from macfixit/versiontracker support and the gist of the replies was "yeah, sorry about that. it's affecting a bunch of people, but we have no idea when it will be fixed."

I know this company is going through some transitions and I have sympathy, but these problems have gone on way too long.

I am a paid-up user for Version Tracker Pro.

At the begining of my PRO service (about 8 months ago) I were receiving by email daily and weekly reports of new software updates in Version Tracker websites.

Then, from about 6 months ago, I am not receiving any more those email reports that were very interesting for me.

I also have sent you several emails and reports from inside Version Tracker Pro program GUI, concerning problems with opdates and problems with Versio Tracker itself, but never got a response.

What is happening with your old wonderful service?.

If you don't want to respond, that's fine. Refund me my annual subscription, and everybody will be happy.

Thanks.

I paid for the pro version and it worked. However a day later when I wanted to look again I got a message in the bottom line in red that this was npot a pro account and I was directed to your website. After logging in to your website where I did no find anything to be wrong with my account and trying again sometimes it works normal? When I change some programs (update to a newer version mostly) and reset and check again, then again I often get this message that this is not a pro account. What is this?

Sofar the only thing that worked smoothly was my payment of 25 USD . . .

I did not renew my subcription so please refund the full amount to my account. Garry

Ticker updates are broken again, and so is the camel’s back.

By "ticker" I think the previous poster is referring to the Mac RSS feed, which is broken.

I have tried several times to renew my MacFixit Pro subscription with no success. I find it hard to believe that you are unable to process this renewal. I have received a message that you are unable to renew early due to programming difficulties. OK, please fix it or consider me, a customer of long standing long gone!!!

I have been asking for my Version Tracker Pro updates to resume. After answering me a few times (without results), now I am totally ignored! It seems that I am not alone. I wonder whether a class action suit would get their attention?

RSS feed is back up.

theyre now OWNED by CBS

Who knows? Ya might get a live chat with Katie Couric

I am almost certain that due to an address and an email address change that I never received my one year of upgrades & sevices for my annual fee of $29.95. Now, however, I do receive emails that my service is expiring and that I must renew for another year at the same rate. Has anyone else had the same experience? Is it possible my problem began when BEST BUY had my hard drive et all in their posession for one month for routine warranty inspection? Any chance I will get a full year of service if I send the annual fee again? I'm a bit skeptical at this point! Jack M.

hi i did receive, that version tracker did charge me on my cred.card.
but whenever i like to sign in i am not known.
please tell me what to do
M.P

Please do not renew my subscription anymore as I am not using this applicaiton anymore. Please refund if you have charged my cerdit card. Thanks . Ijaz Anwer ( ijaz.anwer@axon.ae )

Hi there!

Today (June 10) Version Tracker Pro stopped working. After having scanned the disk, all the programs etc. are still left in the "new updates" field (several hundred), allthough there is no new updates. I am 100% up to date with regard to updates.

Please get it working. Otherwise your program is of no use at all.

Regards
Otto Eggers, Denmark, e-mail: oheggers@eggers-management.dk

Hello,

I wish to cancel my subscription concerning : Dear Philippe,

Your VersionTracker Pro Windows (3) subscription has been renewed.

Based on your license agreement, we have renewed your subscription and billed you for another year. Your billing statement will show a $36.23 charge from VersionTracker.

As a subscriber, we value your continued patronage. If you decide you would like to cancel your account go to: http://www.versiontracker.com/account/accountInformation.php. Alternately, you may call us at 877-507-TECH (8324). If you cancel within 30 days, you will receive a full refund.

Thank you,

The VersionTracker Team
-------------------------------------
Copyright 2008 CBS Interactive. All rights reserved. Privacy policy: http://www.cnetnetworks.com/editorial/privacy.html Terms of use: http://www.cnetnetworks.com/editorial/terms.html

Contact us: For further assistance, contact us at http://support.versiontracker.com or: CBS Interactive, 421 SW 6th Ave, Suite 700, Portland, OR, 97204

For two weeks, I cannot renew my (or buy a new) subscription to macfixit.pro, and I received only one mail from your Support,

but I can still read many of the old tips : thanks !

I wait. Good luck to you…

What in the world happened to version tracker. I was off the version tracker pro software for a year or so, but continued to subscribe. Everything seems to have gone to hell in a hand basket. There are issues brought up here 6 months ago that are as yet un-addressed, and I downloaded the "newest" version of VTP tonight only to find it almost clueless in recognizing the actual versions of software I have.

How could you guys have so messed up something that worked nearly flawlessly 4 years ago?

NEVER put profit before product. How many subscribers have you lost?

There is no support. I have tried too many times and still get NOTHING!!!!

I have read the comments. They are all BAD!!!.

i subscribed so i could update my drivers and some, programs. your program willnot allow either i would like my money back