User Profile for shefprop

User Name shefprop

Member Since 2009-06-07

Total number of Feedback Posts: 1

Total number of comments: 0

Last 10 Feedback Posts by shefprop [ Search for All ]

NeatWorks 2.1.5 (Mac OS X)

Where have all the drivers gone? Can you tell me....

We have the ADF desktop scanner and the portable. After the upgrade, the ADF is no longer recognized and we can not communicate with it. After several attempts with tech support, their only "solution" is to send out a new ADF scanner. I don't think this is going to work since the ADF unit worked fine before the software update. The neat scanner diagnostic still shows a USB connection, as does system profiler, but fails all the driver tests. My guess is that the ADF drivers were "overlooked" in the update. This would be a major oversight only compounded by tech support not being aware of it. Per support, they are having many problems with the update. Why did we bother updating? Because the ADF is limits the length of the paper scan which was going to "fixed" with this update. [alert admin]

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