User Profile for musicwolf

Tri-BACKUP 5.0.2 (Mac OS X)

Too costly -- but be fair on the company!  

Like others here, I shan't upgrade to version 5.0.2 for so much money. I currently run 4.0.4 and have used the product almost since the) company existed, on successive Macs, both desktop and my daughter's lap-top. Problems? Never. Life-saving recoveries? A couple. Ugly interface? It doesn't matter, it's clear and the application does the job it promises, currently on an eMac running X 10.4.11. No upgrade to Leopard, since for me Apple itself has gone down the drain in many ways -- rip-off prices, changes in company policy and outlook over the decades, iPods everywhere in Paris, where I live and the worst customer service of any US outfit I know, particularly in Europe. The TED people operate out of a little French town and are among the most friendly, helpful, fast and technically competent developers on my list. Yes, I shall tell them, like you are, this costs too much, they've blown it -- and they'll listen, always have. Just don't slate them for lack of support. They're not Intego (Franco-US now), still small, do need to speak English for sure, which some can, and true, I have the advantage of being able to call them and deal with them in their own language. But I get fed up when irate people on this site moan without trying, and I'm aware that much US customer service remains far better than Apple's. That's my two cents' worth. [alert admin]

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Monday, May 12 2008 @ 05:30 AM PDT

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