Existing users, 
User Name montylee
Member Since 2000-06-23
Total number of Feedback Posts: 77
Total number of comments: 2
Last 10 Feedback Posts by montylee [ Search for All ]
CNET TechTracker app 1.0 beta 3 (Mac OS X)
It just doesn't work and no support 
Sorry but this program does not work for me at all. First, the current update results in "We're sorry, but the page you requested could not be found." so this review is 1.0b2. It seems to scan my hard drive fine and reports various programs that need to be updated. It reports "New software found for your computer" and gives me a box to "Open Page" to visit TechTracker page to see more details. But once again that page (http://www.cnet.com/techtracker/app/?sid=2154864) results in the typical "We're sorry but the page you requested could not be found." In short, nothing works with this program. Even the scan reports versions that are current but CNET TechTracker reports old. I tried to contact the company a couple of times with these problems, and I do get an email that says: "Our representatives can assist you with CNET registration, newsletters, and problems with our Web site. We make every effort to respond to all inquiries..." But that's all I ever get--no other response, no solution to the bugs, no fix to the "page not found" issue. So I've uninstalled the program and recommend others wait until it is no longer beta before you install. [alert admin]
Post a comment | More Info | 5 of 5 users found this helpful
Tuesday, October 06 2009 @ 05:09 PM PDT
Podcast Maker 1.4 (Mac OS X)
First, let me say up front that the software is good. It does exactly what it claims to do in that it makes it easy to publish a podcast. I have found the program reliable and stable. My complaint is that you get no support from the author. I have emailed him via his online form and email several times over the past two months with a very simple support question, and you get no response at all (no form response, no notice about delays in responding, nothing at all). Granted that developers may be swamped at times with support requests, but most will at least respond back to you in some form or refer you to FAQs or forums that may answer the question. This developer doesn't respond at all. So my caveat is that try it before you buy, and if you think you might have questions, try and get them answered before you spend your money. [alert admin]
Saturday, October 03 2009 @ 05:20 PM PDT
Hoyle Card Games 2010 1.0 (Mac OS X)
Fun program, terrible programming
I've owned every version of the Hoyle games and had hoped this 2010 version would fix many of the previous bugs. It does not. Not only that, it introduces a slew of new problems. The "random" cards are not. After you play awhile, you will see the same characters and cards (Hearts in particular). With Canasta, all you see is the players and cards--you have NO IDEA what the meld is, what the score is, and the status of the deck. On top of that, many games (like Canasta) have removed the ability to double-click the card to play it. You have to manually drag the card to the discard pile or home area to play it or meld. Extremely tedious. This makes this game totally worthless because I want to play the game, not master my ability to drag my mouse around. Very, very disappointing. This program has so many problems it should not be sold! [alert admin]
Friday, September 18 2009 @ 07:54 PM PDT
Toast Titanium 10.0.2 (Mac OS X)
I thought I'd posted this before, but I can't find it under the Toast reviews anymore so I'm posting it again.
Toast 10 Titanium Pro comes with a folder of Pro Applications on the DVD. Included in that folder is a dmg file called "Sonicfire Pro Bonus Audio Tracks.dmg" which works with SonicFire Pro 5. The dmg file fails during the initial verification due to "codec overrun." Nothing I have done is able to mount the dmg, including copying to the hard drive, using other computers (3), and trying Disk Utility and Stuffit 13. I submitted the question to Roxio but in over a week I never got any resolution. Their only suggestions were to update Stuffit (I have the latest version) and try removing the codecs from Quicktime. Since I was getting no where, I called again and was on hold for 38 minutes and finally talked to Tech Support (PC expert, not a Mac expert). He said the only Mac expert they had said to remove the Quicktime codecs as that was the problem, but would not talk to me. For the life of me, I cannot see how a Quicktime Codec can interfere with trying to verify and mount a dmg file, but I did what they said. I copied the folder to another drive, deleted all the codecs, rebooted, and emptied trash. Then I tried the process all over again trying to mount the dmg file. It fails for the same reason.
I never received any update back from Roxio (turn-around is about 24-48 hours), but SmartSound (Sonicfire Pro) says they have received multiple complaints about this. So I suspect that the file is corrupt in some way, and Roxio seems very reluctant to update it or provide a download link for a valid version. Sonicfire gave me a valid link for the download. It took them less than 24 hours to solve the issue, and over 10 days for Roxio with NO SOLUTION.
The program is very good (minus Divx support) but do NOT expect any support from Roxio. DigitalRiver won't help either, although they will admit they've had lots of problems from users with Roxio with respect tot he purchase side. [alert admin]
Read Comments (1) | More Info | 7 of 8 users found this helpful
Saturday, May 16 2009 @ 03:07 PM PDT
Delicious Library 2.0.7 (Mac OS X)
I bought this program for my DVD collection. I tried to import my collection from another program because the developer's web site says: "Delicious Library supports direct importing from a number of competing applications." It does not. This applied to only version 1 (which is not available anymore). The only import option for version 2 is via a text file, which means that the DVD covers are lost (and other information). I solicited the developer for help several times and in the past 9 months (starting in June 2008) about the import. To date I have received 1 replay that said to use version 1 to import (that was the extent of the help) and since then not a single reply. The program support is completely non-existent. Yes they have forums but you never get any responses there. I think the program is dead and the developer has given up on it. I spent the money on their program and scanner only to get no support and a program that doesn't work as advertised. I will say that if you are starting from scratch (i.e. scanning your DVD library for the first time), the program works. It will look up the information and the information display is great. But if you have an existing library, the import from another application does not work at all, and the import from a text file will leave the records scrambled and without any graphics. Bottom line: Buy the program if you will never need any support, because you aren't going to get any. [alert admin]
Post a comment | More Info | 4 of 4 users found this helpful
Tuesday, May 05 2009 @ 12:04 PM PDT
XMIND 2008 3.0.3 (Mac OS X)
Tried all day to try and download and server won't respond. It times out. [alert admin]
Thursday, April 30 2009 @ 04:18 PM PDT
Skype 2.8.0.438 (Mac OS X)
Very buggy with 10.5.6 w/no support
I've used Skype for several years now and find it extremely valuable while traveling abroad. However, since version 2.7 each "beta" has been more and more buggy. Like other users, the latest versions crash constantly while launching and trying to log-in. I've tried clean systems (created a new account), permission repair, TechTool, and many other options but nothing works. I've repeatedly submitted a support request but Skype has never, ever responded (to this issue or others with my Skype account that I've requested help). The quality of service has gone done considerably over the year. I pay for Skype Pro yet the service is constantly interrupted and often quits working in some form (not the program--the service such as voice mail, or SkypeOut, etc.). Bottom line is that I again went back to 2.7 as the last stable and reliable program on the Mac. I wish Skype had better support and ways to submit bugs and crashes (you cannot even send them a full crash log when it does crash, so how can they even begin to figure out the problem). They seemed to be focusing on the iPhone version and Windows and completely ignoring the Mac. [alert admin]
Read Comments (2) | More Info | 2 of 3 users found this helpful
Wednesday, April 08 2009 @ 09:00 AM PDT
VideoFlash Converter 1.7 (Mac OS X)
I bought this to convert a small 384kb swf file and a couple others. The conversion took over 2 hours (MacBook Pro) and created a mov file over 6gb in size. Tried it with another swf file and same thing---long conversion time and huge file. So I contacted the company for support. In repeated requests for help, I've not received a single reply or acknowledgement. They do NOT support the product. It is basically worthless because who needs 6gb conversion files. [alert admin]
Post a comment | More Info | 1 of 1 users found this helpful
Thursday, November 06 2008 @ 12:58 PM PST
Hoyle Card Games 2008 1.0 (Mac OS X)
Program installed (box version) fine on my PowerMac and played fine. Voices are cheesy but you can turn them off. Play is fine. Interface is definitely "un-Mac-like", but tolerable. Upgraded to an iMac (Intel) and game no longer launches (kernel error). Tried installing the download (1.0.1) but it won't take the registration. Re-installed box version and it crashes. Contacted MacGameStore (forwarded to ActiveMark or Trymedia). Very, very tedious trying to submit a support request, and when you finally do, you get no response. System says 24 hours, but in 24 days they still have not responded (even submitted a second request). In short, if it installs and runs, game play is very good. But if you need support, forget it. [alert admin]
Post a comment | More Info | 1 of 1 users found this helpful
Tuesday, August 12 2008 @ 05:52 PM PDT
FileSync 2.0 (Mac OS X)
Can't download it--server times out every time with every browser. [alert admin]
Sunday, June 01 2008 @ 10:02 PM PDT
Last 10 Comments by montylee [ Search for All ]
It took 4 contacts with Roxio to get past the "generic blurb" automatic responses and get a real tech support person. The response was that Popcorn 3 no longer works with many file formats, including .flv (Popcorn 2 works fine). Popcorn 3 does not give any hint of format issues and actually says it will convert the file, but just hangs forever with FORCE QUIT the only option. Terrible program and not worth the upgrade…
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Monday, November 19 2007 @ 12:47 PM PST
Questionable solvency of company
Support is terrible. They had this same lack of support for products sold under Nova Development (Print Explosion), but Parallels support is by far the worst. I waited 66 minutes with no answer. They NEVER respond to emails unless you are buying their product. Once bought, you get no support. Build 3188 does not work anymore on my MacBook Pro 2.33ghz machine, and I cannot get hold of them to get it fixed. I wish…
Original feedback item : Read More(1 words)
Thursday, March 15 2007 @ 12:20 AM PDT
