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Advanced SearchUser Name growupnumnut
Member Since 2003-10-20
Total number of Feedback Posts: 27
Total number of comments: 18
Last 10 Feedback Posts by growupnumnut [ Search for All ]
DVDxDV Pro 1.088 (Mac OS X)
We send out update emails to the email address that you purchased the product with. If you aren't getting the update emails, please contact support@dvdxdv.com. The version listed hear is a trial version and can't be registered. [alert admin]
Sunday, June 01 2008 @ 12:06 AM PDT
DVDxDV 1.37 (Mac OS X)
I want to say that I am truely sorry that we couldn't help. Although, you've used our product for over 2 years, we really regret that we couldn't help you register the product with the newest version. We never figured out why you were so much trouble, as you refused to speak to us by phone. The solutions that we sent you via email work for all of customers that have trouble registering the product. We take every customer seriously problem seriously big or small. [alert admin]
Post a comment | More Info | 1 of 2 users found this helpful
Saturday, May 31 2008 @ 09:24 AM PDT
DVDxDV 1.34 (Mac OS X)
Todd we certainly will refund your PayPal account, but you need to tell us which PayPal account you want us to send the money to. You are welcome to write any review you like about our product, and we will still refund your money. Please understand that is our policy to refund any customer who is not completely satisfied with the product imeadiately. In addition, many of our customers are Hollywood Studios and content creators they have choosen to protect their work. We honor their rights and therefore, DVDxDV does not break CSS encryption. [alert admin]
Tuesday, October 16 2007 @ 11:19 PM PDT
DVDxDV 1.34 (Mac OS X)
Todd if you can find a commercial product that removes CSS encryption, please go purchase it. We have never advocated or advertised removing CSS encryption. [alert admin]
Tuesday, October 16 2007 @ 09:41 PM PDT
DVDxDV 1.321 (Mac OS X)
If you don't get a response from support@dvdxdv.com, check your spam filter. Many companies such as Comcast and AOL have blocked all email comming from dvdxdv.com. If you don't hear from support, try a different email address. What can happen is that when support@dvdxdv.com tries to respond to your email, some service providers have completely prevented that email from reaching you. DVDxDV responds to all emails within 24 hours or less. Usually, it's a matter of minutes to get a response. If you don't seem to be getting a support response from DVDxDV, please try using a different email address from a different service provider. If you don't have another email address, send DVDxDV an email with a phone number and DVDxDV will call you. [alert admin]
Saturday, April 28 2007 @ 08:41 PM PDT
DVDxDV Pro 1.084 (Mac OS X)
If you have a problem install, check to see that you don't have a previous version installed. Apple has a very buggy versioning system which is causing us major headaches. Here's the work around: Remove the file called DVDxDVPro.v1.8351.pkg or similiar from your MacInstosh HD->Library->Receipts folder. Then try to re-install DVDxDV Pro. [alert admin]
Read Comments (1) | More Info | 1 of 1 users found this helpful
Saturday, April 28 2007 @ 08:28 PM PDT
DVDxDV 1.321 (Mac OS X)
Please contact support if you have a problem
Before posting to this forum, it wouldn't hurt to contact the support for this product to find out why you may be having a problem. Most likely you may have an issue with your computer and we'd really like to help you resolve it. [alert admin]
Post a comment | More Info | 2 of 2 users found this helpful
Saturday, January 06 2007 @ 04:13 PM PST
DVDxDV 1.321 (Mac OS X)
There's no way we can contact you or figure out who you are if your email isn't working. We have sent you multiple emails, but somehow all of them are getting blocked by your ISP or your spam filter. Please fix it so we can contact you. All of our other customers that have working email systems are getting support. Please don't malign our software because your email system doesn't function. There's no way we can reach you. [alert admin]
Post a comment | More Info | 2 of 2 users found this helpful
Saturday, November 04 2006 @ 08:01 PM PST
DVDxDV Pro 1.083 (Mac OS X)
Here's some features that separates DVDxDV from any other product: 1. Quality and support are an essential part of any product. It's not initial cost of the product, but the total cost of ownership. Getting prompt support is critical to anyone who values their time. 2. DVDxDV Pro reads the entire DVD, while many freeware products aren't DVD readers and converter. Without full DVD support, the contents of the DVD will be mangled. 3. DVDxDV is incredibly easy to use. Just put the DVD in the drive and play it. That's it. It's straight forward and let's you find exactly what you need from the DVD without wasting your time. 5. DVDxDV Pro displays timecode of the original DVD during playbck. You scroll through the DVD timeline and you can see exactly where you are on the DVD in hours, minutes, seconds, and frames. 6. DVDxDV Pro allows you to extract multi-channel audio to individual 24 bit AIFF files. It gives you the maximum quality possible from an multi-channel DVD. 7. DVDxDV is the choice of the true video professional. DVDxDV is used at almost every major Hollywood studio. It's, also, used to produce television content around the world. [alert admin]
Post a comment | More Info | 2 of 2 users found this helpful
Wednesday, September 13 2006 @ 09:05 AM PDT
DVDxDV 1.321 (Mac OS X)
DVDxDV and your computer display...
Understanding Video Display Issues and DVDxDV DVDxDV Pro offers very high quality video extraction. Typically, the video extracted from DVDxDV cannot be distinguished from the original DVD. Video professionals around the world use DVDxDV to create television shows and even feature films. However, most people are unaware of how to obtain the best possible results when working with digital video and computers. The common miss-conception is that all you need to edit video is a computer with a good LCD monitor. While this may be true for seasoned video professionals, someone new to video editing may not understand the problems related to video displayed on a computer screen. Here's some things to keep in mind: The computer screen doesn't display video well The computer screen will never give you an accurate representation of the video. Playing the video out to an external calibrated television monitor is the best way to do this. There's a few reasons why your computer screen doesn't display video well: 1. Video is typically interlaced. Interlacing means that two images are displayed in one frame of video. When something is moving, comb-like lines form around the parts that are moving in the image. Typically, video displayed on the computer screen either shows these artifacts or they attempt to show only one of the two images. Either way, the video is never going to look as good on your computer screen as it will on a calibrated interlaced television. 2. Computer screens can't display the full range of color found in video. Even the most expensive LCD monitor can't display the range of color found in a Cathode Ray Tube (CRT) television set. Video displayed even on the very best LCD monitor is going to look wrong. Strange bands of color may appear through out the image. Giant square block caused by compression, will typically be much more visible on an LCD screen then they will on a CRT television. The image will look washed out and much darker than the original. LCD and Plasma televisions try to compensate for these factor by adjusting the video before it gets displayed on the screen. This is why these televisions looks reasonably good, although displaying only a portion of the image information. 3. Almost every software movie player displays the same video differently. The same video clip will change in brightness, contrast, and even the color depending on player being used on your computer. DVD player software on the computer typically boost the brightness dramatically to compensate for the limitations in the computer's display. The same exact video when played in the Quicktime player will look dark by comparison. The reason for this is that there is no agreed on standard way of displaying video in software. Without standards, there's no consistency. It will vary no only across computer platforms, but within the same computer system itself. Getting around the problem. Connecting a TV to your computer The obvious solution to this problem is to preview your video on an external television monitor. This can be done by connecting a firewire camcorder or firewire video conversion device to your computer. Then, connect the analogue video out of the camcorder to an external CRT television. Next, use iMovie, Final Cut Express, or Final Cut Pro to play the video through to the camcorder to the television screen. Most camcorders support this kind of pass through mode, but some do not. In case you don't have camcorder that supports this feature, you can purchase a firewire conversion device for around $200. This will save you a great deal of time and frustration when editing video, because the external CRT television will give you a much better image. If you don't have the space for a CRT television, an LCD television will give you a better result than you computer screen. For one, the LCD television can simulate and interlaced display, and it can be calibrated like a normal television. Always Calibrate your display It's important to calibrate your television monitor. Without proper calibration, your video will never be consistent from one display to the next. If you calibrate your TV, anyone else watching a properly calibrated TV will see the same or nearly the same image. If your TV isn't calibrated, there's little or now chance anyone will see the same image that you created. Calibrating a television is easy. You can find several DVDs that will walk you through the process of adjusting your set, so that it can produce a consistent image. Using only the computer screen to edit video. If you don't want to use an external display, you can get better results by calibrating your own computer monitor. Here's how to do this: 1. In the MacIntosh, you can do this by hand by launching your system preferences and selecting the Displays icon. 2. In the displays panel, click on the "Color" tab. 3. From there, you'll see a button called "Calibrate". 4. This will launch a new window called "Display Calibrator Assistant". 5. Click on the check box which says "Expert Mode - This turns on extra options". This will allow you to do much finer adjustments to your monitor. 6. Click on the "Continue" button. 7. From there, you'll see a series of screens which walk you through the process of making adjustments to your display. After you've finished the adjustments, your display will be properly calibrated. Final Thoughts Getting good results when working with Digital Video requires understanding the limitations in the various display devices. By following the steps above, you'll be much happier with the results. It's not a enough just to have good software, you need to have the knowledge on how to use it. [alert admin]
Post a comment | More Info | 5 of 5 users found this helpful
Wednesday, September 06 2006 @ 07:59 AM PDT
Last 10 Comments by growupnumnut [ Search for All ]
Please contact support if you have a problem
I'm not sure what kind of problem you had with the software, but please contact tech support so that we can work through this. DVDxDV has the highest quality output of any software program available. It is regularly used to create contet for several broadcast television shows and is used extensively throughout the television and film industry.
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Sunday, September 23 2007 @ 07:35 PM PDT
It is a Universal Binary.
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Tuesday, May 15 2007 @ 07:53 AM PDT
This is not the way to get support from a company
We have thousands of happy customers and your experience is with our software is very unfortunate. We have no way of verifying what may be wrong with your system, but our software is working very well at the major motion picture studios , television stations, and media outlets that use it everyday. Because you are actively trying to malign our product all over the internet, we cannot condone your behavior by giving…
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Monday, April 30 2007 @ 02:08 PM PDT
Remove the file called DVDxDVPro.v1.8351.pkg from your MacInstosh HD->Library->Receipts folder. The try to re-install DVDxDV Pro.
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Friday, April 27 2007 @ 08:01 AM PDT
Did you try contacting support? support@dvdxdv.com
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Saturday, January 06 2007 @ 04:10 PM PST
Did you try contacting support? support@dvdxdv.comd
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Saturday, January 06 2007 @ 04:10 PM PST
We have tried to contact, you but your email is broken. Please fix your email system.
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Saturday, November 04 2006 @ 07:54 PM PST
can't install on intel iMac w/10.4.8
You need to contact technical support at support@dvdxdv.com
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Friday, October 06 2006 @ 07:13 AM PDT
Here's somethings you might not be aware of
Here\'s some features that separates DVDxDV from any other product: 1. DVDxDV Pro reads the entire DVD, while MPEGStreamClip isn\'t a DVD reader and converter. 2. DVDxDV Pro displays timecode of the original DVD during playbck. 3. DVDxDV Pro allows you to extract multi-channel audio to individual 24 bit AIFF files. It gives you the maximum quality possible from an multi-channel DVD.
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Wednesday, September 13 2006 @ 08:40 AM PDT
If you experienced a crash with the software, most likely you were trying to use a commercial DVD that was CSS encrypted. DVDxDV doesn't break CSS encryption. However, if you were using the software properly, you should always try to contact support@dvdxdv.com first. They will resolve your problem very quickly. DVDxDV is used by many major Hollywood studios, as well as, many serious video proffessionals. It's actually frequently used to produce…
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Tuesday, July 25 2006 @ 06:10 PM PDT
