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User Name gcard
Member Since 2008-03-24
Total number of Feedback Posts: 2
Total number of comments: 0
Last 10 Feedback Posts by gcard [ Search for All ]
Web Help Desk 8.4 (Mac OS X)
We used a free helpdesk solution which was very good, but lacked sophisticated features such as locations, assets, and strict client/tech rights management. I demo'd at least a dozen offerings but couldn't find one that met our requirements for our budget. Then one day, I decided to throw in the towel. For the price I was willing to pay, nothing was going to workout. It so happened on this very day I stumbled upon WebHelpDesk. In a few seconds a chat window popped up asking if I'd like to demo the WebHelpDesk system. I honestly wanted to say no. To my surprise, it exceeded our expectations, and at an affordable price. Today, we run a more efficient Helpdesk than many of our own service companies. I have even recommended it to them. Although this is a Mac site, we are using Suse Linux Enterprise 10. We have used it Windows and it also works well on that platform. [alert admin]
Monday, March 24 2008 @ 10:49 PM PDT
Web Help Desk 8.4.6.1 (Windows NT, Windows 95, Windows 98, Windows ME, Windows XP, Windows 2000)
We used a free helpdesk solution which was very good, but lacked sophisticated features such as locations, assets, and strict client/tech rights management. I demo'd at least a dozen offerings but couldn't find one that met our requirements for our budget. Then one day, I decided to throw in the towel. For the price I was willing to pay, nothing was going to workout. It so happened on this very day I stumbled upon WebHelpDesk. In a few seconds a chat window popped up asking if I'd like to demo the WebHelpDesk system. I honestly wanted to say no. To my surprise, it exceeded our expectations, and at an affordable price. Today, we run a more efficient Helpdesk than many of our own service companies. I have even recommended it to them. Although this is a Windows site, we are using Suse Linux Enterprise 10. We have used it Windows and it also works well on that platform. [alert admin]
Monday, March 24 2008 @ 10:46 PM PDT
Last 10 Comments by gcard [ Search for All ]
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