User Profile for ergonis

User Name ergonis

Member Since 2002-07-01

Total number of Feedback Posts: 7

Total number of comments: 6

Last 10 Feedback Posts by ergonis [ Search for All ]

Send SMS 2.0 (Mac OS X)

It took me just about 30 minutes to make use of this this product (from the first download via purchasing until the first sent SMS). This time includes an inquiry to tech support and their very prompt response. The widget and Address Book plug-in work without a problem for me and pricing is reasonable. Very satisfied so far! [alert admin]

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Friday, September 15 2006 @ 02:28 AM PDT

PopChar X 3.0fc1 (Mac OS X)

Works fine with Quark 6.5...

... at least in all our tests. If you find any problems with PopChar, please send a detailed error report to popchar-support@ergonis.com. We will then do our best to help you and sort out the problem. Anonymous vague error reports here do not enable us to help you. Thank you. ergonis software [alert admin]

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Monday, June 19 2006 @ 06:59 AM PDT

KeyCue 2.0 (Mac OS X)

Problems with KeyCue 2.0 fixed

Thanks to everyone who contacted our technical support. We have been able to track down a compatibility issue between KeyCue and FruitMenu and have fixed it in version 2.0.1. Besides that we could fix a couple of other problems. In case you notice any problem in version 2.0.1, please send your bug report to keycue-support@macility.com. This is the only way you can contribute to get the problem fixed ASAP. An anonymous review here at Versiontracker doesn't enable us to track down and fix the problem. We therefore highly encourage you to send us your feedback. We love to hear back from you and answer every inquiry as fast and thorough as possible - and as you can see, if possible, we even provide fixed versions in a reasonable time frame. Thanks for your continued support! ergonis software [alert admin]

Post a comment | More Info | 3 of 3 users found this helpful

Monday, February 06 2006 @ 05:05 AM PST

KeyCue 1.0 (Mac OS X)

KeyCue works fine on OSX 10.3.4.

Prompt and thorough customer service is one of the things our customers love us for. In fact, we try to answer every single support question within 24 hours. Razzledazzle, if you didn't get an answer, then either we didn't get your mail, or our answer was filtered out by your spam filter. Please send your request again to keycue-support@macility.com, send a CC to macility@mac.com (maybe we get this one) and you will see that we will promptly come back to you and will help you - KeyCue works fine on OSX 10.3.4. --- macility customer service [alert admin]

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Friday, July 09 2004 @ 09:11 AM PDT

KeyCue 1.0b2 (Mac OS X)

Frederico, more serious please!

a) KeyCue is just a piece of software, not a miracle. Of course it can only show menu shortcuts that are available, not ones that are hidden. BTW, KeyCue does not contain premade lists of shortcuts. It rather scans the currently available menu items of the current application and thus dynamically adapts to both the application in use and the current situation. b) We had several thousand downloads during the first few days and received not a single bug report mentioning above behavior. If you really encounter a problem, it would be helpful if you would report this to keycue-support@macility.com. Should the problem be related to KeyCue, we will be happy to work with you to solve it. Thanks. ergonis software. [alert admin]

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Wednesday, May 05 2004 @ 11:10 AM PDT

PopChar Win 1.0 (Windows NT, Windows 95, Windows 98, Windows ME, Windows XP, Windows 2000)

XP Installer works fine

WPete, you have probably just downloaded the wrong installer package. There are different installers for XP, 95/98, and 2K. Please visit http://www.ergonis.com/downloads/ and get the proper installer for your platform. If you still have troubles, please contact our support at popcharwin-support@ergonis.com. Thanks! ergonis software [alert admin]

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Friday, February 27 2004 @ 03:52 AM PST

PopChar X 2.0 (Mac OS X)

We did not…

get any single report like these during the beta test phase. If you encounter any problem, please report it to popchar-support@macility.com, such that we can get your detailed problem description and fix the problem ASAP. Thanks. Your macility team. [alert admin]

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Friday, January 17 2003 @ 09:11 AM PST

Last 10 Comments by ergonis [ Search for All ]

Solved conflict with Butler

@gtskauai: Version 3.1 should solve the conflict with Butler. If you still encounter any problems, please contact our technical support typinator-support@ergonis.com. Thank you! Ergonis Software

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Monday, July 14 2008 @ 05:58 AM PDT

10.5 Ready

KeyCue 4 works fine on the latest builds of Leopard we got from Apple. If it does not work for you, it would be helpful if you could contact our technical support with a problem report and info about the build you are using. Please send us your feedback at keycue-support@ergonis.com and we'll be happy to look into it. Thank you. Ergonis Software

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Thursday, October 18 2007 @ 04:02 AM PDT

Pop 3.1

Dear PeterPica, we have got any user reports about such problems. Maybe it is some kind of incompatibility with any other software you have installed on your machine. If you would be so kind to report these problems to our technical support in detail, we might be able to help you. Thanks! ergonis software

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Monday, November 20 2006 @ 03:04 PM PST

Works fine with Quark 6.5...

... at least in all our tests. If you find any problems with PopChar, please send a detailed error report to popchar-support@ergonis.com. We will then do our best to help you and sort out the problem. Anonymous error reports here don't help you and us. Thank you. ergonis software

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Monday, June 19 2006 @ 04:43 AM PDT

Works fine with Quark 6.5...

... at least in all our tests. If you find any problems with PopChar, please send a detailed error report to popchar-support@ergonis.com. We will then do our best to help you and sort out the problem. Anonymous error reports here don't help you and us. Thank you. ergonis software