User Profile for doug111

Hot Keyboard Pro 3.1 (Windows NT, Windows 95, Windows 98, Windows ME, Windows XP, Windows 2000)

Hot Keyboard Pro by Imposant is my favorite software  

I work in a very high pace call center – taking customer calls when their business internet is down and some of the routers do not have the alias. I also we are not allowed to create our own in the router. So, I made my owns "alias" shortcut commands by program called Hot-Keyboard http://www.hot-keyboard.com/hkpro.htm Example1: From the trouble ticket a Hot-Keyboard Macro copies customer name, ticket number, circuit id into variables. ( via a mouse recording macro) In the router I type - :sd macro output = show description | i (company name variable) enter Example2: I want to look at an router ATM PVC The Hot-Keyboard macro prompts for input of the T3, and VPI and VCI I type in a pop-up windows 1 2 123 Macro Output : show atm pvc int atm1/0.2) 2/123 (enter) others :sib = show ip int brief :sr = show run :sir = show ip route :sion = show ip ospf neighbors I have done this for Cisco,Juniper, Nortel Routers. The Hot-Keyboard Marcos I used for routers paste and auto-replace macros, extend-replace I wish to share this since so many people out there work in call centers & I feel that the applications we use are note made very well & are quite manual, so to bridge this gap, hot-keyboard macros really make the job better I use hot-keyboard macros in the trouble ticket process, for there is repetitive Pull-Down menus & this where I have recorded the “mouse” to perform these repetitive operations. This is so much more efficient & error free & Decreases Repetitive Strain Injury. I have also made “canned phrases” that are also repetitive & I do not have to worry about spelling errors either. I just have to hit 3 to 4 keys for a whole paragraph to appear. I have used Hot-Keyboard with a string of Macros, for quicker entries of multiple router commands for Cisco, Junipers, Nortel and unix systems. They are “troubleshooting scripts” I highlight a portion like Se1/2/3/2:0 and then through Hot-keyboard "Regular expressions" I can parse the data and output various commands that are relating to that interface, with only a 4 keys pressed. Another portion of my job, I also have to monitor for proactive notifications trouble tickets – which is very repetitive process & I rely on hot-keyboard macros for a majority of the work now & it’s much faster & professional with “prepared canned phrases” which get emailed to customers. I have “booked marked” websites within Hot-keyboard menus system, it so much faster than using “favorites” & better organized under a specific job functions. I just hit a few keys & I am able to launch a Dispatch page to a tech, or get status on a problem as well. I am always adding more & more macros & also I’m able to export my macros daily to a network drive so incase my computer crashes, I will have my “toolbox” of commands safely stored. In a daily bases, I would say that I used Hot-Keyboard every 5 minutes. It has automated my Office Space, you could say, & I am lost without it. It’s an easy to use program & I have been using it since 2001 its just saves me a great deal of time by with the ability to automate repetitive tasks in a Call Center environment. Do not hesitate to make a purchase if you have a need for repeating the same PC tasks over & over for it’s worth it in so many ways. [alert admin]

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Monday, March 17 2008 @ 04:36 AM PDT

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