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User Name blackorchid
Member Since 2004-10-02
Total number of Feedback Posts: 1
Total number of comments: 3
Last 10 Feedback Posts by blackorchid [ Search for All ]
DVD Snap 2.0.1 (Mac OS X)
I simply must write a white-hot, glowing review of DVD Snap 2.0.1!!! I have been computing professionally since 1983, when I computerized a nationally known business in Manhattan. I have had many experiences with creative type software packages and tech support for various hardware and software matters, too, over the years. DVD Snap 2.0.1 is a very cool program; it really helped me do this latest project. Tobias Jordan, (Developer & Founder of Tool Force Software;http://www.tool-forcesw.com), has just provided me with the best, most comprehensive, innovative, thorough, professional, caring, knowledgeable, personal tech support I have ever enjoyed in my entire life! He responded to my few emailed inquiries, even on the weekend, extraordinarily fast. He really helped me quickly with very direct replies. Although he resides in Germany, and speaks German, his English is fabulous. No language barrier here. But the best part of his wide expertise blew me away on this past Sunday night, when at 11:00 P.M. his time, he spent 50 minutes with me online using iChat to take control of my computer screen, and actually manipulate his software, DVD Snap 2.0.1 using my movie, loaded into my computer's DVD drive, to see EXACTLY where my problem was. It was an unbelievably fast, deep, and sophisticated method of providing "virtual on-site" tech support. Due to this cool troubleshooting, he was able to see exactly what I was doing incorrectly, and fix the problem himself, while I watched, in amazement, as he moved my mouse cursor all over the screen with lightning efficiency!! And, all this on a Sunday night, 11:00 P.M - 11:50 P.M. his time, and for a software package costing only $19.95 (no shipping or tax either). WHAT A DEAL!!!! This guy is super smart and he really cares. (Version 2.0.1) [alert admin]
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Monday, May 05 2008 @ 11:03 PM PDT
Last 10 Comments by blackorchid [ Search for All ]
Thank you for doing this update, and for posting this reassuring message, so now I have the courage to try your software! those other prior postings of dissatisfied people had discouraged me.
Original feedback item : Read More
Saturday, February 04 2006 @ 10:08 AM PST
I was told by several dfferent Formac staffers within the past month: "Wait - don't install Tiger yet - we will have a new software upgrade out on the web as a free download for you on Friday". Well, several Friday's have past, and they always say "next Friday". I am having trouble with verison 3.10 since I switched to Mac OS 10.3.9, but they say no one else but me has…
Original feedback item : Read More(1 words)
Monday, June 13 2005 @ 12:50 PM PDT
I was told by several dfferent Formac staffers within the past month: "Wait - don't install tiger yet - we will have a new software upgrade out on the web as a free download for you on Friday". Well, several Friday's have past, and they always say "next Friday". I am having trouble with verison 3.10 since I switched to Mac OS 10.3.9, but they say no one else but me has…
Original feedback item : Read More(1 words)
Monday, June 13 2005 @ 12:48 PM PDT
