User Profile for UnHappy 13

Intego NetBarrier X5 10.5.3 (Mac OS X)

Don't Waste Your Money!!!  

I recently purchased a bundled offer that included NetBarrier X5. My rant is more the overall disappointment of the programs. NetUpdate is what started it all. Once all the programs were installed I tried updating the definitions. The first update went fine without a hitch. However, I was not able to update anything after that. I wrote to the company numerous time, with generic replies. I tried everything their so called "Tech Support" offered without any success. I began wondering if their update program is such a failure I wonder how effective are the rest of the programs. If NetUpdate is any indication of reliability than I'm uninstalling all of their programs. In all fairness, I have not run across any other problems with any of the other programs, but is they can't get their own updater to work properly than what else is getting through that I don't know about?? I have not seen worse Customer Service than I have with Intego. Once they know you have a serious problem and are unable to offer up any real fixes, all communications stop. I am eating $90 for a one year subscription to something that doesn't work. If you can't update, it ain't working!! [alert admin]

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Thursday, February 05 2009 @ 06:56 PM PST

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