User Profile for Seagull23

SOHO Organizer 8.07 (Mac OS X)

Chronos Organizer  

This product is seductive. The idea is great. Unfortunately, the execution is awful. Don't buy Chronos Organizer under any circumstance, no matter how tempting -- over the long run you'll waste time and energy. The product is irredeemably buggy, and the customer service is worse than bad -- it basically doesn't exist. I bought version 5 years ago. It was buggy, a complaint common among users at the time. I stopped using the product and skipped version 6 because the reviews were so bad. Version 7 got better reviews so I tried it and was reasonably satisfied, although it always felt like the details of the program hadn't been thoroughly thought through. Version 8 looks better -- for example, you can finally view phone calls and e-mails associated with a particular contact. In theory. In practice, I haven't been able even to save records of phone calls made because of a variety of error messages. Worse, the upgrade wiped out all previous phone records. E-mail to customer service goes unanswered -- and others note that it can go unanswered for weeks. Chronos has no phone, so there's no way to discuss or register displeasure. (They used to have a user forum, but discontinued it because of the incredible volume of complaints.) I've seen many posts over the years which in effect say: use Chronos if you want, but beware. But my experiences with it is that the product and the company are so disfunctional it's better to avoid them both. Buy or use another product -- you may not get all the features that Chronos claims to offer, but you won't invest in a product that all evidence suggests is never going to be any good, and you won't give money to a company that refuses to even acknowledge its customers. [alert admin]

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Monday, November 02 2009 @ 05:35 PM PST

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