User Profile for Marcel Bresink Info

Hardware Monitor 4.2 (Mac OS X)

"Sensors Disconnected"  

Dear Dr Bhattacharya, thank you very much for your comments. However, it is unclear why you didn't use the built-in contact feature of Hardware Monitor to send your technical support question directly to us? We usually answer such questions within 90 minutes. A Mac Pro usually doesn't contain any graphics card temperature sensors. It is also technically impossible that you receive a message like "Sensor disconnected" as a reading, because readouts can never contain any text messages. So something must be definitely wrong with your technical description of the problem. I can only guess you are not displaying readings at all but the display preferences for a second computer. You may have used the remote monitoring feature of the application to monitor a different computer on your network via your Mac Pro. The remote computer is currently offline, but the Mac Pro still keeps your display preferences in case the remote system will go online again later. This would be the correct and normal behavior. For further questions on Hardware Monitor please contact us directly. Marcel Bresink Software-Systems Customer Care [alert admin]

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Thursday, June 28 2007 @ 09:20 AM PDT

Temperature Monitor 4.11 (Mac OS X)

Regarding "Abusive consumption of Wired memory"  

Dear gustavorusso,

thank you very much for your feedback on Temperature Monitor. Unfortunately your report is very unclear and seems to indicate several misunderstandings.

Temperature Monitor is a Mac OS X application. As such it has no permission to use or allocate any wired memory. Only the Mac OS X kernel has this privilege.

Also, the term "to page out wired memory" does not make any sense, because by definition, "wired memory" is the part of the memory which is not allowed to participate in any form of paging. To learn more about this, please see Apple's reference documentation on memory in Mac OS X.

We also have never seen any reports about "system freezes", although the software is in use on several hundred thousand Macintosh systems and we are in close contact with our customers.

So if you actually have seen any problem with Temperature Monitor, please use the feedback feature in the Help menu of the software to provide more data. Any defects (bugs) are usually fixed within a few hours.

Thanks in advance for any feedback you can provide.

Marcel Bresink Software-Systems
Customer Care [alert admin]

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Wednesday, March 21 2007 @ 01:14 PM PDT

CPU Speed Menu 1.2 (Mac OS X)

Intel CPUs are fully supported. CPU switching depends on Apple's support  

@acfromberg: Please don't misuse the VersionTracker platform to spread misinformation. As specified in the manual and product information of CPU Speed Menu, the tool can be used on all computers for which Apple supports manual speed switching. This includes systems with Intel processors. CPU Speed Menu has been tested on Intel Macs and non-Mac PCs which are using Pentium 4 processors, and it works fine. You are right that Apple currently doesn't support manual speed switching on systems with Intel Core and Xeon 5100 technology. Current versions of Mac OS X lock those processors in automatic speed switching mode, using a feature called EIST (Enhanced Intel SpeedStep Technology). This may or may not change in future versions of Mac OS X. We have made VersionTracker aware that they posted an incorrect paragraph in the product description, claiming that CPU Speed Menu could be used on all portable Macs. They should correct their mistake within a few hours. Marcel Bresink Software Systems Customer Care and Support [alert admin]

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Tuesday, January 02 2007 @ 02:09 AM PST

Temperature Monitor 3.2 (Mac OS X)

Comments to d3p_ivvvidotnet  

Unfortunately, "d3p_ivvvidotnet" seems not to have read the detailed reference manual which is part of every download package. The newest PowerBook models are fully supported by the application. A temperature of 100°C (212°F) for the internal sensor of the ATI Mobility Radeon 9700 chip is the correct and expected temperature, as designed by Apple and ATI. The sensor overview feature of the application also explictly notes that 100"C is the allowed maximum for this sensor location, as specified by Apple. So there is no need to "worry", and the displayed values are accurate. It is known and also explicitly noted in the documentation that the internal hardware sensor of the ATI chip may begin to show inaccurate readings when Mac OS X reduces voltage and clock-frequency of the Radeon to avoid overheating. This is how the hardware and its protection features are designed, and not a problem with the application. For more information, you might want to contact ATI. I hope this information is helpful to resolve this misunderstanding. Marcel Bresink Software Systems Customer Care [alert admin]

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Monday, January 30 2006 @ 10:24 AM PST

Temperature Monitor 3.01 (Mac OS X)

@sirron: Please stop posting false claims  

Temperature Monitor 3 is a gratis application. It isn't even possible to pay for it. There are also no differences in the terms of free distribution between this version and all previous versions. There is in fact an additional "Lite" version but this refers to a lightweight user interface, which consumes no space in the Dock or on the Desktop because it runs in the menu-bar only. The Lite version is gratis the same way as the full version is. Please stop posting false claims. It's a bad idea because readers can easily verify that you are mistaken. Marcel Bresink Software-Systems Technical Support and Customer Care [alert admin]

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Sunday, September 11 2005 @ 03:01 AM PDT

LookupManager 1.07 (Mac OS X)

10.2 must not be supported  

LookupManager was designed for Mac OS X version 10.0. As of version 10.2 (Jaguar), Apple has replaced most of the functionality of the "lookupd" service by Apple Directory Services. For this reason it is neither necessary nor useful to use LookupManager with Jaguar or later operating system versions. Apple provides the application Directory Access as a substitute for the functionality of LookupManager. LookupManager can no longer be downloaded. The product has been discontinued in 2003. Registered customers using Mac OS X 10.0 ("Puma") or Mac OS X 10.1 ("Cheetah") can still receive full technical support for LookupManager version 1.07. Please use our Macintosh support form at http://www.bresink.net/bresink.com/en/contactosx.html . Marcel Bresink Software-Systeme Technical Support [alert admin]

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Tuesday, August 02 2005 @ 01:11 AM PDT

No user comments.