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User Name KR.
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Total number of Feedback Posts: 8
Total number of comments: 0
Last 10 Feedback Posts by KR. [ Search for All ]
Drive Genius 1.0.1 (Mac OS X)
Hi, As of today, Feb. 2nd, 8:40 am (GMT+1 / Paris time), I could not download the demo. I hope Prosoft will fix this soon, as I'm quite eager to give DriveGenius a try. Thanks, bs [alert admin]
Wednesday, February 02 2005 @ 12:27 AM PST
Linksys BEFW11S4 router 1.45.10 (Mac OS 9, Mac OS X)
MSN Messenger 4.0 transfers broken?
Hi, I've succesfully applied the update yesterday, and at the same time, have switched my Internet access from cable to DSL (640 Kb/sec vs. 5 Mb/sec!!). Today, I find myself unable to transfer files using MSN Messenger 4.0. I'm on MacOS X v10.3.4 and everything else works fine otherwise. Does anybody experience the same issue with this router (BEFSW11s4 v2) and this firmware update? Thanks, K. [alert admin]
Wednesday, June 09 2004 @ 08:57 AM PDT
Fast DVD Copy 1.0.4 (Mac OS X)
Re: Developer Response Lacking
Hi mikelet, I don't agree with you: the software has been updated 4 times in less than 3 weeks. So one can't really say that the developer response is lacking. But you must understand that there are probably more customers that just you and I, and also that fixing bugs relating to so many pieces of hardware (the variety of DVD players out there, not to mention the many different ways DVDs are authored) can take a more-than-fair amount of time. Rome wasn't built in a day, so we gotta be patient... MacOS X is in 5th year, and still requires a lot of updates and upgrades before we can have the same smooth experience as we once had under MacOS 9. KR [alert admin]
Read Comments (1) | More Info | 0 of 3 users found this helpful
Monday, April 05 2004 @ 07:51 AM PDT
Safari Extender 1.2.0 (Mac OS X)
Some posts really make me sick...
To jeffsters1: who forces you to download and use this piece of software? Nobody. You don't want to pay? Don't download, don't use and don't pay then, walk away and keep your mouth shut, this will avoid you to post stupidities like this.
ANY WORK DESERVES A SALARY. Let that be clear in your one-neuron brains.
If you fell comfortable with Safari's feature set, fine. If you feel you're not paying for Safari when you purchase a Mac or buy a MacOS X upgrade, fine. You can go on keeping your eyes shut.
But PLEASE, don't blame this person who has certainly put a fair amount of time in programming this software and sells it for what is, IMHO, a very reasonable price.
Try and do it yourself, and we'll see if you don't become eager to see your work rewarded when you want to make it public.
To Xeater: $10 is a pack of beer, really? How many packs have you forgone with the purchase of your Mac, then?
This place, VersionTracker, was once a respectable site to share constructive opinions and comments about software. But i'm sad to see that a lot of posters have turned it into a kind "spit-on-everybody" depot.
KR
PS: btw, I'm not the developer of this product, and I haven't even tried it. I'm doing just like you: posting unconstructive comments. [alert admin]
Read Comments (1) | More Info | 9 of 11 users found this helpful
Thursday, March 18 2004 @ 02:40 AM PST
Intego VirusBarrier X Virus Defs February (Mac OS X)
Fortunately, people DO change their minds...
http://www.versiontracker.com/php/feedback/article.php?story=20040127023212246 [alert admin]
Post a comment | More Info | 0 of 1 users found this helpful
Tuesday, February 03 2004 @ 08:10 AM PST
Intego NetBarrier X 10.3 (Mac OS X)
NetUpdate lists the newly installed NBx3 as DEMO
Hi everyone,
Some of you may notice that NetUpdate will claim that your newly installed or upgraded NetBarrier X3 v10.3 is a DEMO version, even though you correctly installed and serialized it.
This is simply a glitch between NetUpdate and NetBarrier X3 and DOES NOT AFFECT NetBarrier X3 at all.
A simple restart will bring things back to normal.
A future update of both products will correct the problem.
Thank you,
Karim,
Intego Technical Support Europe [alert admin]
Thursday, August 28 2003 @ 05:55 AM PDT
Intego NetBarrier X 10.3 (Mac OS X)
Hi,
It was not my point to blame our customers in any way.
But the thing is, receiving ten times the same e-mail does absolutely not help us doing our job, it simply add clutter in our mailboxes.
I insist that even if it can sometimes take a long time, we always answer to all the e-mails we receive.
Thank you for your attention.
Karim [alert admin]
Wednesday, August 27 2003 @ 11:04 AM PDT
Intego NetBarrier X 10.3 (Mac OS X)
Hi,
My name's Karim and I'm Intego Technical Support for Europe, also currently handling the US support until the end of the month. I've seen a Kernel Panic reported about NetBarrier X3 v10.3, but our current e-mails database do not show such report.
Please, if you encounter problems with any of our product, e-mail a clear description of the problem, along with possible screenshots and crash log files (more on that below). Simply stating "installed and does not work" is alas not sufficient for us to help you efficiently.
Furthermore, NetBarrier X3 is a 6-month work, and we have never experienced any Kernel Panic, either during installation or use of the product, so it could very well be a coincidence. Keep in mind that for every new problem, we must try and reproduce your issue, and to be able to do so, we need accurate and clear details of the situation.
Here are a few tips:
- if you upgrade, have your previous serial number at hand. It is required to allow the upgrade.
- if you upgrade make sure not to have moved the previous version of NetBarrier out of the Applications folder. If you have, move it back before installing X3.
- reboot as requested after you have installed the product. Launch NetBarrier X3 after the reboot, and before launching NetUpdate.
- if NetUpdate shows your NetBarrier X3 as being in DEMO mode, although you have serialized it, simply restart the machine. This glitch will be corrected in a future NetUpdate release.
More general tips:
- when one receives a "Fatal error: daemon not running" error, please e-mail your "integod.crash.log" which can be found at [computer]/Library/Logs/CrashReporter
- it's also a good idea to attach the program's crash log file. This can be found in [Home]/Library/Logs/CrashReporter. Please, note that this is a different location than the one cited above. Every program's crash log is named after the program which crashed, for example NetBarrier X.crash.log.
- always specify the product name, version AND serial number, and also your operating system version.
Contrary to the widespread rumor and some posts I could read here, we answer all received e-mails, even if it sometimes takes time. It is not necessary to send your requests twice within 12, 24 or 36 hrs because you haven't received an answer yet.
Also, please note our contact e-mails for support:
Europe: eurosupport@intego.com
France: supportfr@intego.com
US: support@intego.com
Japan: supportjp@intego.com
So, we thank you all for your patience. Rest assured that your problems are considered with the seriousness and the professionnalism they deserve.
We hope to solve all of your problems in the quickest possible time, but just need you to be patient.
Thank you.
Best Regards,
Karim, Intego Technical Support [alert admin]
Wednesday, August 27 2003 @ 09:19 AM PDT
Last 10 Comments by KR. [ Search for All ]
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