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Advanced SearchUser Name IOXperts Support
Member Since 2001-11-08
Total number of Feedback Posts: 13
Total number of comments: 9
Last 10 Feedback Posts by IOXperts Support [ Search for All ]
IOXWebcamX 1.1 (Mac OS X)
This issue comes up a bit. We support iChat AV -- the problem is that iChat AV contains code the checks for and explicitly prohibits it from working with non-FireWire cameras. Our drivers directly support FireWire cameras and USB Webcams are supported in iChat AV when you install iChatUSBCam.
This is not a technical problem, but a conscious marketing decision by Apple, made very high up the chain -- there is nothing we can do, no certification we can pass to get iChat to support our drivers directly for non-FireWire cameras -- you will noice that our drivers work fine in iChat with a FireWire camera.
What iChatUSBCam does is to use Objective-C's patching mechanisms to break into iChat and patch out the code the prohibits it from working with non-FireWire video sources.
It is IOXperts' policy to produce correctly implemented drivers using manufacturer-supplied data and with the camera or chip manufacturer's permission. We try to avoid patching into Applications or reverse-engineering access to cameras, which is also why we don't support a few popular cameras supported by the open-source community. (We'd very much like to but the in some cases, the licenses to do so legally have been upwards of $25,000)
That said, we do work closely with the authors of iChatUSBCam to make sure our products interoperate and we both take bug reports seriously -- if you have crashes with our product(s), please report them to both of us.
If you'd prefer not to resort to patching iChat AV to conference, your choices are:
- File a bug report with Apple that iChat AV doesn't support all devices equally
- Make your feelings known to Apple marketing
- Vote with your wallet and buy an appication that supports your hardware
- Buy a supported camera -- Apple wants to sell you an iSight and you can still get Face Tracking with our drivers
- Buy iChatUSBCam and support small developers trying to make a living
Again, I repeat, there's nothing IOXperts can do to "directly" support iChat AV for a USB camera -- iChat AV explicitly and intentionally unsupports USB cameras. The only things we could do are:
- Patch iChat AV ourselves
- Pretend to be a supported device (which we've considered)
- Resort to some other form of trickery
But none of these choices are "direct" and both all result in an arms race as Apple disables them in future releases.
The only way to a "direct" solution is for someone to presuade Apple marketing to allow iChat AV to support all properly implemented devices -- even if they choose to provide a cerification program for driver vendors.
In the mean time, Ecamm provides a reasonable solution and we see no need to compete with them at the moment.
[alert admin]Post a comment | More Info | 2 of 2 users found this helpful
Thursday, May 26 2005 @ 01:02 PM PDT
IOXWebcamX 1.1 (Mac OS X)
Sorry, we temporarily pulled the files because we thought there was a problem with the build -- It turned out to be a false alarm and we've put them back up. We're still cleaning up the pages, but everything should be OK now. Sorry for the inconvenience. [alert admin]
Friday, May 06 2005 @ 02:47 PM PDT
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1.1b56 is the final candidate for version 1.1 -- Unless any serious bugs are reported, we will post the final release in the next day or two. The difference between b55 abd b56 only affects a few cameras (Scalar USB Microscope, old Logitech QuickCam), if b55 worked for you, feel free to wait for the final release, although we appreciate any addidional testing. [alert admin]
Monday, May 02 2005 @ 11:32 AM PDT
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Problem with new purchases in 1.1b48
We've discovered a bug in the registration code that generates bad serial numbers for USB cameras when purchased for the first time with version 1.1b48 of the Webcam Driver and have posted 1.1b49 to correct the problem. If you purchased 1.1b48 and received a bad serial number, please contact IOXperts support with the Unique ID displayed in the Camera Identifier application and we will send you a new serial number. Please don't repurchase the driver as you will be charged again and, while we'll be glad to issue a refund, we will still have to pay the processing fees for both purchases. [alert admin]
Tuesday, March 08 2005 @ 12:20 PM PST
IOXperts USB Still Camera Driver 1.0.2 (Mac OS X)
As some of you have noticed, there are problems downloading images on Mac OS 10.3 with version 1.0.2 using Apple's Image Capture application -- iPhoto was working correctly. Working with Apple we've tracked the problem to two bugs in Image Capture that were introduced in Panther -- all other applications should be working correctly with the 1.0.2 driver. Apple will be fixing Image Capture in a future release, but until that time we've posted a beta (1.0.3b15) which works around the problem as well as providing slightly better looking thumbnail images. 1.0.3 contains minimal changes and should still be compatible back to Mac OS X 10.1 although there is no need to upgrade unless you are running 10.3. We'd like to run a short beta and ask for your help in testing in case there are any problems -- please report any issues to <support@ioxperts.com> [alert admin]
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Friday, April 16 2004 @ 07:42 PM PDT
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PLEASE READ THIS: We are seeing an installer problem on Mac OS X when installing the webcam driver over an older beta -- our current guess is we changed the 'c' in Webcam to lower case and the Apple installer gets confused. If this happens and you open the installer log, you will see something like: Jan 30 13:43:09 : Name: NSInvalidPackageException Jan 30 13:43:09 : Reason: Can't open package /Library/Receipts/Webcam.pkg (there was an error reading the file Webcam.bom). To fix the problem delete /Library/Receipts/Webcam.pkg and install again. [alert admin]
Friday, February 06 2004 @ 10:26 PM PST
IOXperts USB WebCam Driver 1.0.2b4 (Mac OS X)
problems with a driver, please email support@ioxperts.com. Our ability to support new cameras is limited by our ability to get access to documentation on the chipsets used in the cameras people would like us to support. In addition, adding support for a new chipset usually takes 2-4 months. Please have patience, or purchase a new camera. Also, giving us 1 star really doesn't encourage us. If all you are doing is asking for a new camera, please use the n/a rating. [alert admin]
Tuesday, January 21 2003 @ 06:15 PM PST
IOXperts USB WebCam Driver 1.0.2b1 (Mac OS X)
1.0.2b1 version is not intended for use with all cameras. It was intended to be seeded to a very limited group of people with specific cameras. VersionTrack was specifically instructed not to post it. [alert admin]
Monday, January 06 2003 @ 07:01 AM PST
IOXperts USB WebCam Driver 1.0b19 (Mac OS X)
support@ioxperts.com [alert admin]
Tuesday, November 05 2002 @ 10:41 PM PST
IOXperts USB WebCam Driver 1.0b18 (Mac OS X)
supporting as many devices as possible, but there are lots of different chipset out there, and all of the IOXperts drivers are based on technical information obtained from vendors. At this point in time, we are leaving the reverse engineering of devices, and porting of opensource drivers to others. If you'd like us to support a device we don't have technical information for, the best way you can help is to contact the vendors for us, and see if they'd be willing to provide us with the information. You can tell the vendors we can sign an NDA to get access to the information if that will help. You can also stop by our website and make sure your camera is in our camera matrix. [alert admin]
Friday, November 01 2002 @ 08:26 PM PST
Last 10 Comments by IOXperts Support [ Search for All ]
The product does not support the QuickCam Messenger.
Original feedback item : Read More
Monday, June 27 2005 @ 08:04 AM PDT
Tiger iChat still not directly supported !!
This issue comes up a bit. We support iChat AV -- the problem is that iChat AV contains code the checks for and explicitly prohibits it from working with non-FireWire camers.
This is not a technical problem, but a conscious marketing decision by Apple, made very high up the chain -- there is nothing we can do, no certification we can pass to get iChat to support our drivers directly for non-FireWire cameras -- you will…
Original feedback item : Read More(1 words)
Monday, May 09 2005 @ 06:29 PM PDT
Settings may be accessed through the IOXperts Camera Control application while a video window is active.
Original feedback item : Read More
Monday, May 09 2005 @ 07:38 AM PDT
The face tracking issues should be fixed as of 1.1b54
Original feedback item : Read More
Saturday, April 30 2005 @ 11:31 AM PDT
Quicktime provides a standard Video Settings that all well-behaved applications provide access to, the menu location varies by application -- not doing so would be like a word processor not providing access to the standard open and save file dialogs.
That said, iChat and Yahoo Instant Messenger don't - for them we have provided IOXperts Camera Control, which lives in /Applications/IOXperts.
To use it, launch the video application first -- the driver needs to be open before…
Original feedback item : Read More(1 words)
Thursday, March 31 2005 @ 11:44 AM PST
Not that we're aware of.
However, it appears that "our webcam appears to be in use by another application" is the message iChat uses for any error whatsoever.
Can you provide any other details? What kind of camera? Do you have iChatUSBCam installed? (Required to use USB cameras w/iChat)
Original feedback item : Read More
Saturday, March 19 2005 @ 06:09 AM PST
Please send a copy of the installer log to <support@ioxperts.com> (When you run the installed, choose "Show Log" from the File menu and "Show all" in the log window popup)
Original feedback item : Read More
Sunday, April 18 2004 @ 01:54 PM PDT
Using a logging version of the driver we were able to trace determine that Yahoo! Instant Messenger is crashing after the driver has been closed and unloaded and asked the user to forward the logs to Yahoo support.
Original feedback item : Read More
Friday, February 06 2004 @ 10:21 PM PST
Differences between 1.0.3b7 and 1.0.3
There's no difference in the code, just updated the version number to final - We were pretty sure 1.0.3b7 would be the final version but wanted to get a little wider testing before officially releasing it.
Original feedback item : Read More
Sunday, December 07 2003 @ 08:25 AM PST
