Existing users, 
User Name Guy Carmeli
Member Since 0000-00-00
Total number of Feedback Posts: 3
Total number of comments: 3
Last 10 Feedback Posts by Guy Carmeli [ Search for All ]
CNET TechTracker app 1.0 beta 3 (Mac OS X)
I think they forgot to code it
I wouldn't say the program is not ready - I would say they haven't even started working on it. The main window is there, but it seems there is no code behind it. [alert admin]
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Saturday, October 17 2009 @ 02:14 AM PDT
SilverFast Ai (Epson) Perfection 4870 6.6.0r1 (Mac OS X)
I have been a SF user since 2005. I am a professional designer and photographer and used to use SF for my work on a daily basis. When I purchased a new Mac Pro workstation last year I had to upgrade SF to version 6.6 in order for it to work with Leopard and Intel. Since then it has not worked. Every time I launch it, whether through the PS plugin or standalone, it gives me a "scanner not found" error, and either quits or I have to force quit it together with PS losing my work. Apple's Image Capture and Epson's Epson Scan find the scanner immediately. Ironically, using Windows XP via Boot Camp with the same version of SF works fine as well. I am a veteran Mac user with good technical background. I keep my workstation up to date, and check it for problems regularly. I can see clearly that this version of SF is problematic, but support only replies with general solutions like reseting, re-installing, checking permissions, etc. I have been very specific in my description of the problem numerous times but I do not get professional and specific responses. I use many other products, and I have worked myself in software companies for many years; I can see clearly when I am dealing with a low quality product. Even when it did work in prior versions, the software seemed outdated and buggy. While the scan technology produced great results, the usability was awful. The interface is amateurish and belongs to the early 90's. I have tried to post my problem in their forum twice but the post did not appear. I cannot find anywhere on their site a customer service address, so I sent my request to sales, after giving up on the support team, but I did not get a response from them as well. I currently do not want any explanations or support assistance - just my money back. I am infuriated and disappointed from this attitude, and surprised by the lack of professionalism. I've never experienced such apathy and disrespect from a "respected" company. [alert admin]
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Thursday, July 30 2009 @ 03:04 PM PDT
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(-39) error means "Unexpected End Of File" which suites your 1MB file, meaning it wasn't complete. in cases such as FTP downloads, it means the connection of the pipline from you to the server was broken somewhere, so it really has nothing to do with Apple, nor your computer. just try again later [alert admin]
Friday, December 14 2001 @ 05:54 AM PST
Last 10 Comments by Guy Carmeli [ Search for All ]
Apparently there is now way to delete or edit reviews; I even tried contacting VT directly but received no reply to date (for your attention, VT). As for my SilverFast fiasco: I have contacted their CEO directly through his forum user, disclosing my anger and disappointment, and received a prompt response with a sincere apology and compensation. The following day I received a phone call from their senior support personnel, who patiently walked me through the issue…
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Wednesday, October 07 2009 @ 12:38 PM PDT
Is it that critical? What would be the substantial benefit?
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Monday, September 28 2009 @ 11:35 AM PDT
oops... this didn't work for me
Is it possible Apple had updated Safari since?
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Thursday, April 09 2009 @ 01:56 PM PDT
