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User Name FRizzo
Member Since 2008-03-19
Total number of Feedback Posts: 1
Total number of comments: 0
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Web Help Desk 8.4 (Mac OS X)
Web Help Desk has greatly improved our "customer service" with Faculty/Staff. It was easy to set up and is very intuitive for our end users and technology staff to get right into the program. When looking at a Help Desk solution I wanted something that facilitated the communication between the end users and tech staff. WHD accomplished this and more! The FAQ section is wonderful in that your end users can search the FAQ before putting in a request. Very often our Techs will point an end user back to an FAQ that was already written. We have also utilized the FAQ database to put documents in for "Techs only". The inventory program is integrated so that every piece of hardware can have a history of service requests. Overall, we are very happy with WHD. If you would like to talk to someone actually using this product and not a salesman please call or email me - Frank G. Rizzo Director of Instructional and Information Technology Chief Information Officer Apple Distinguished Educator Alden Central Schools 13190 Park Street Alden, New York 14004 716-937-9116 ext. 4240 office FRizzo@alden.wnyric.org http://www.aldenschools.org [alert admin]
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Monday, March 31 2008 @ 08:08 AM PDT
Last 10 Comments by FRizzo [ Search for All ]
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