Please contact our Technical Support Department - Prosoft Engineering

Hello,

This is David from Prosoft Customer Support. We have not had any reports of issues with the Defrag tool in Drive Genius in our latest update. I would like to ask you to contact our Support Department so we can get some more information about your system. You may contact us between 7AM and 5PM, PST Monday to Friday at 925-426-6306.

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Tuesday, August 18 2009 @ 09:25 AM PDT

Catastrophic Defrag Fail - terryzx

I also had a similar problem. It defraged the drive and then the computer ran so slow it was worthless and I had to reinstall everything. I also do NOT trust that defrag.

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Friday, August 28 2009 @ 02:14 PM PDT

Catastrophic Defrag Fail - Simon Charlie

The exact same thing happened to me, I had installed snow leopard, then decided that some of my major applications weren't supported. So I did an archive and install of leopard (10.5), then combo updated to 10.5.8.
Then to "tidy" things up a bit, I ran defrag from the bootable 2.2 DVD. I came into work the next day, to find the defrag had failed, so I restarted, and BANG! got a blank screen with the old flashing "?", indicating the mac couldn't find the system!
No problem, I thought! I'll run disk utility from my leopard DVD. this failed immediatley, something to do with the catalogue B tree. It wouldn't let me repair permissions either. Luckily I had a Disk Warrior 4.1 boot disk, which showed some fatal errors, but Disk Warrior managed to rebuild and replace the damaged directory. After restarting everything back to normal.

I have used Drive Genius since version 1.5.3 and had no problems, but there seems to be something amiss with 2.2, and would be warery of running it again on my mac.

iMac (8,1) 4GB RAM, 10.5.8

thanks
Simon

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Thursday, September 03 2009 @ 06:34 AM PDT