Roxio jumped the gun it seems - peetz

When I encountered this problem (no upgrade discount being applied in the online order process), I did not submit my order. I called Roxio for an explanation. Although I waited on the phone for nearly half an hour, I got satisfactory results when I finally spoke to someone. The only explanation was "an issue" with the website, but I was able to order over the phone, at the correct price, and I had my download link and serial number by email immediately after my purchase.

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Tuesday, January 06 2009 @ 04:38 AM PST

Roxio jumped the gun it seems - Robert Welch

After getting the typical Sonic Solutions runaround yesterday, with no resolution after more than 2 hours on the phone with them to be able to download or get a serial number for the upgrade, I managed to cancel my order with some effort since I was initially told that “unfortunately” they could not do that. They could and finally did after considerable argument.

Today, not wanting to waste more time waiting to talk to them on the phone, I sent them two emails asking if it were now possible to reorder and download the product and get a serial number. I have received no response.

I discovered that Sonic Solutions’ upgrade price for both Toast 10 Titanium and Toast 10 Pro are greater than the full-purchase prices for the same products at MacMall ($83.99 for Toast 10 Titanium and for $123.99 Toast 10 Pro). So much for Sonic Solutions’ special “upgrade” prices! Buying directly from Sonic Solutions has involved needless struggle since they released Toast 9.

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Tuesday, January 06 2009 @ 08:57 PM PST