Thanks David, but the problem was not that I was not contacted; I did get replies to my tech support emails but it was not tech support to help with the executor problems I was having which was preventing any backups from occuring; it was a sales pitch to upgrade to version 3 while the problem I contacted tech support about was totally ignored, leaving me with no backups in the interim--I did not appreciate that regarding critical backup software from a utilities company. I eventually did get tech support for this problem only after I persisted. The problem was then cleared up after getting the belated tech support. But then after I did upgrade to version 3 and it's 5 minor updates anyway I ran into another problem: 'internal errors' while trying to perform backups but with no explanation as to what those internal errors were, so no report or clue as to how to solve the problem--and again no backups. Headaches and no backups. I have since deleted it from my hard drive and moved on to use other backup software that, so far, has all worked just fine without any hitches at all. So don't worry about it. Just please try to improve your software and your tech support so this doesn't happen to other people who buy your product. If this were just a game or a productivity app I wouldn't go to these lengths to warn people about it. But this is critical backup software so I am warning fellow Mac users and it has gotten your attention so perhaps the software will be improved as a result. I do like the other products from your company like Drive Genius.
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Please contact our Support Team - jeffnailen--2008
Thanks David, but the problem was not that I was not contacted; I did get replies to my tech support emails but it was not tech support to help with the executor problems I was having which was preventing any backups from occuring; it was a sales pitch to upgrade to version 3 while the problem I contacted tech support about was totally ignored, leaving me with no backups in the interim--I did not appreciate that regarding critical backup software from a utilities company. I eventually did get tech support for this problem only after I persisted. The problem was then cleared up after getting the belated tech support. But then after I did upgrade to version 3 and it's 5 minor updates anyway I ran into another problem: 'internal errors' while trying to perform backups but with no explanation as to what those internal errors were, so no report or clue as to how to solve the problem--and again no backups. Headaches and no backups. I have since deleted it from my hard drive and moved on to use other backup software that, so far, has all worked just fine without any hitches at all. So don't worry about it. Just please try to improve your software and your tech support so this doesn't happen to other people who buy your product. If this were just a game or a productivity app I wouldn't go to these lengths to warn people about it. But this is critical backup software so I am warning fellow Mac users and it has gotten your attention so perhaps the software will be improved as a result. I do like the other products from your company like Drive Genius.Reply to This | Parent
Wednesday, December 17 2008 @ 06:52 AM PST