Don't buy this software !!! - SpyfromGOD

Since July of 2005, I've been an very happy and satisfied customer of the YouSoftware's suite of applications and NO, I don't work for nor have I been paid, in any way byy the company!! Their Desktop appp is the primary reason why I bought the suite and considering how long they've been in business and the number of downloads they have for this app (22k +), I say that's a good indication that you're missing something in how you set it up. Did you actually read the manual? Have you talked to yousoftware? Whatever complaints I've had ended up being Apple's fault in how they've implemented their own OS, ... sound familiar?!? My suggestion is to read the manual again and contact yoursoftware, then see if the same problems return. This software does have a number of options but even the simplest appp can be ruined by not following the instructions!

You Control: Desktops ... it's what Spaces wants to be when it grows up!!

Power Mac G5 (June 2004) @ 2x2.5GHz, 5GB ram, 2x250GB  HDD, 2 Firewire drives (125GB - 20GB PEERLESS) :: 23" Cinema Display :: OS X (10.4.10) - You Control: Desktops v 1.3b5

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Saturday, October 18 2008 @ 06:28 AM PDT

Very responsibve support; very promising work - cfrees

I am, admittedly, using rather different features of the product.

Nonetheless, I feel bound to point out the following:

1) this is beta - the idea is that bugs get reported and corrected;

2) there is no need to buy this software untested - a fully-functional 15-day trial is available so there is absolutely no reason not to try it out first (I would never pay for software like this without trying it out first);

3) I emailed both a list of apparent bugs and a wish-list to the beta-support group and got a very detailed reply, including a follow-up exchange further clarifying points I didn't understand. This established that (a) some of the apparent bugs are merely apparent and easily avoided once I knew how; (b) some of the apparent bugs are real bugs the developers are working on (or actually slightly different bugs I misdiagnosed in one or two cases); (c) some of the apparent bugs are real bugs the developers were not previously aware of but are now and will correct. It also established that the developers are at least interested in considering additional features and were planning to implement some of those on my wish-list already. This is despite the fact that began my email by noting that I am not a registered user. (I do, however, plan to become one.)

I do think that charging for use of beta software is rather poor policy. Essentially it involves charging users for the privilege or serving as beta-testers. It would, perhaps, be better to issue betas (if necessary betas which expire) without requiring volunteers to buy a licence in order to test them. Alternatively, perhaps discounted licences could be offered to those providing useful feedback.

In general, I prefer CodeTek's application but their support is non-existent. Literally non-existent. And their "free updates for life" is presumably intended as a joke. I don't, however, agree that the menus and sub-menus are confusing or impossible to understand. If you aren't used to virtual desktops, it is probably especially important to read the documentation - but that's true for any similar application. There are aspects of the configuration which could be made more intuitive and the application is certainly not perfect - not even on its own terms - but it seems to work reasonably well and to be supported by developers who want to improve it and whose attitude is not characterised by comments such as "works for me - you must be doing something wrong" but, rather, "we're not seeing that - can you send us a screenshot?"

I would be interested to know exactly how the reviewer went about reporting the problems experienced and requesting a refund/support. Though, as I say, I think the injunction to not buy the software is quite unnecessary - anybody who thinks it might do the trick should obviously try it out *first* and buy it only if happy with the outcome for a particular machine and work-flow.

- cfr

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Friday, December 26 2008 @ 02:57 PM PST