Sorry to hear about your experience with Drive Genius but did want to clear up a few things--
Yes, Drive Genius 2.0, which came out earlier this year, would not boot up newer Macs. This is because it was built with the Tiger-boot technology that Apple had at that time. As many people know, Apple was fairly late in releasing a Leopard Boot Kit to developers, and we were the first ones to ship Leopard boot DVDs (three days after it was released from Apple)-- This new version has been available for many months now..We also give this new Boot DVD to all Drive Genius 2 customers for free, with no charge to ship (most competitors charge you about $20 in total for that)--
Yes, Apple does use Drive Genius every day at the Genius Bar, but not for repairing drives (Apple does not offer that service)-- They use it to defrag drives as part of the ProCare program (They have been using Drive Genius in this program for over 2 years now,worldwide)..
With that said, disk maintenance is indeed something that can be tricky and in extreme cases, can cause issues, which is exactly why we include a full clone feature with Drive Genius, to protect you from anything that may occur.. I know it's too late in your case, but we always want customers to backup their drives before doing any maintenance on their system (even Apple tells users to backup before doing something "simple" like updating the OS from 10.5.3 to 10.5.4)... We include the full device clone as one of the tools in Drive Genius to help prevent any major issues, for those extreme cases which may occur.
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Apple does use it-- - Prosoft
Hi there--Sorry to hear about your experience with Drive Genius but did want to clear up a few things--
Yes, Drive Genius 2.0, which came out earlier this year, would not boot up newer Macs. This is because it was built with the Tiger-boot technology that Apple had at that time. As many people know, Apple was fairly late in releasing a Leopard Boot Kit to developers, and we were the first ones to ship Leopard boot DVDs (three days after it was released from Apple)-- This new version has been available for many months now..We also give this new Boot DVD to all Drive Genius 2 customers for free, with no charge to ship (most competitors charge you about $20 in total for that)--
Yes, Apple does use Drive Genius every day at the Genius Bar, but not for repairing drives (Apple does not offer that service)-- They use it to defrag drives as part of the ProCare program (They have been using Drive Genius in this program for over 2 years now,worldwide)..
With that said, disk maintenance is indeed something that can be tricky and in extreme cases, can cause issues, which is exactly why we include a full clone feature with Drive Genius, to protect you from anything that may occur.. I know it's too late in your case, but we always want customers to backup their drives before doing any maintenance on their system (even Apple tells users to backup before doing something "simple" like updating the OS from 10.5.3 to 10.5.4)... We include the full device clone as one of the tools in Drive Genius to help prevent any major issues, for those extreme cases which may occur.
Cheers,
Gordon from Prosoft
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Monday, September 22 2008 @ 10:09 AM PDT