If the last update he got with his purchase had a bug that made it unusable, I think it's entirely reasonable for him to expect the bug fix.
He _had_ a working piece of software. You, the developer, introduced a bug that broke things. It happens -- nobody's crying foul over the existence of bugs; _but_ as you did legitimately introduce a bug, you should probably give him the one more update to fix that bug.
You have (historically) a very pedantic view if this type of thing. I know you're not hurting for customers, but this is just good customer relations. How many people do you think this guy is going to tell about his bad experience? And frankly, he's right.
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Poor support from Hamrick @ Vuescan - Strider72
Mr. Hamrick --If the last update he got with his purchase had a bug that made it unusable, I think it's entirely reasonable for him to expect the bug fix.
He _had_ a working piece of software. You, the developer, introduced a bug that broke things. It happens -- nobody's crying foul over the existence of bugs; _but_ as you did legitimately introduce a bug, you should probably give him the one more update to fix that bug.
You have (historically) a very pedantic view if this type of thing. I know you're not hurting for customers, but this is just good customer relations. How many people do you think this guy is going to tell about his bad experience? And frankly, he's right.
Give him the bugfix. He's not asking for much.
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Tuesday, September 30 2008 @ 05:41 AM PDT