.unf? - benbird

Hi,

Sorry to hear about your problems with unfinished movie files. This occurs if an error is encountered that prevents SecuritySpy from finishing off the movie files. The error will be recorded in a log file - please email this to us at support@bensoftware.com and we will take a look (you will find the error log within your SecuritySpy folder within your Documents folder).

We also have a movie fixer application that may allow you to recover damaged movie files, please try it out:

http://www.bensoftware.com/moviefixer.html

Hope this helps

Reply to This

Thursday, July 17 2008 @ 07:19 AM PDT

.unf? - eyemovie

Thanks for the software link. It recovered 4GB from each of the .unf files I was having trouble with. It's not the complete thing ... but at least I got that much. Looking forward to figuring this out.

Reply to This

Thursday, July 17 2008 @ 09:51 PM PDT

.unf? - al4069

It's very rare these days that we encounter a '.unf' file; even if a wireless device drops out temporarily. What seems to have helped us is:

> using a schedule (we manually override the schedule and change cameras from active to passive, if and as required);
> using continuous capture (not motion detection); and
> creating one movie per day.

That said, we had a few .unf files yesterday. My fault entirely. I know what I did, and it's a sure-fire method for causing the problem: SecuritySpy is not at all impressed if you log in and alter a camera's settings while it is trying to access and record its images. It's best to shut SecuritySpy down while you do this. Or at least, make sure it is not trying to record.

Hope this helps,

Alison

Reply to This

Friday, July 25 2008 @ 05:27 PM PDT