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3 comments |

Upgrade Policy (reaction to reaction) - epc

lfees1, are you serious when you write "As you can tell from Ian's response they truly "Get It""?

In spite of the fact that this is your only post here at VersionTracker, I'll give you the benefit of the doubt and will consider you an honest and independent supporter of Softpress.

When you say "They are far and away the most reasonable and considerate software company with whom I have ever worked - and I've been a customer of all the big ones and many small ones" it sounds quite biased, but that's OK.
I have not dealt with all the big ones. I wouldn't know who they all are. I have purchased thousands of programs, shareware, donationware, and commercial software. I have seen this type of behavior only 4 times, most recently by Rapidweaver and Yazsoft (which I like in spite of the MacHeist fiasco).
Softpress is far from being reasonable or considerate in my "limited" experience with software companies. Maybe I've been spoiled by dealing with some wonderful developers.

But its very difficult to take your comment seriously. Ian is basically saying that people who RECENTLY purchased their product will have to pay almost 70% of what they already paid if they want to have the new version.
He makes it sound like a good deal, and I guess that's why he's a marketing manager.
For those who purchased the software thinking that they were getting a good deal, spending an additional 70% is not that attractive.
And remember to hurry, offer ends soon...

Some people may prefer getting Sandvox Pro for roughly the same amount. $79 for new software from a great company vs. $69 for an upgrade from Softpress.

Softpress definitely does not "Get It." Unless "Getting It" means having the short-term vision of making sales while alienating recent customers. Who knows, maybe there aren't that many of us.
Will I buy the upgrade? Maybe. I'm about to buy 2 other programs ($499.95 and $1699.00). I might as well upgrade and move on to more productive things.
Will I recommend Softpress or Freeway Pro to friends and colleagues? Absolutely not.

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Monday, March 03 2008 @ 12:47 PM PST