Follow-up to Yazsoft Press Release regarding MacHeist - Kevin Browne
The principal problem here is that you are fully prepared to acknowledge your mistakes (which are evident to all concerned), but you are not prepared to rectify those mistakes. A responsible company would accept it made an error, look to accommodate its customers, look to revive its sinking reputation, and offer a complimentary upgrade to the individuals directly affected.
There was no ambiguity in your literature and there is no caveat for methods of purchase. To quote:
"Users that have registered SD 4 from Jan 01, 2008 to Feb 12, 2008 can upgrade to SD 5 for FREE."
No one is looking for Yazsoft to give away its products, simply meet the terms as stated.
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Follow-up to Yazsoft Press Release regarding MacHeist - Kevin Browne
The principal problem here is that you are fully prepared to acknowledge your mistakes (which are evident to all concerned), but you are not prepared to rectify those mistakes. A responsible company would accept it made an error, look to accommodate its customers, look to revive its sinking reputation, and offer a complimentary upgrade to the individuals directly affected.There was no ambiguity in your literature and there is no caveat for methods of purchase. To quote:
"Users that have registered SD 4 from Jan 01, 2008 to Feb 12, 2008 can upgrade to SD 5 for FREE."
No one is looking for Yazsoft to give away its products, simply meet the terms as stated.
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Friday, February 15 2008 @ 12:00 AM PST