Is that so ? Then why it is unusable at all. - littletree76

"We have put in an immense number of hours to deliver what we think is a truly significant upgrade that all Mac OS X users will enjoy."

After downloaded version 5 from yazsoft website, installation and successful registration in Mac OS 10.5.2, there is no way to update required system components and user's preferences. The installation was done twice with previous installation completely removed and cleaned up. No matter how many attempts and reboots, Speed Download remain unusable because there is no way to properly configure user's settings in preferences window and system components are not updated properly. I have even tried to update manually plist file where preferences are stored to no avail.

The same problem has happened for version 4 upgrade before. The developers simply ignore this problem for such a long time ? Technical support did not help either other than giving excuse to relieve responsibility.

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Tuesday, February 12 2008 @ 12:00 AM PST

Response to Speed Download 5 feedback - grapedane

Yazsoft seem to have their own confusion over what is an update and what is an upgrade. When I received a screen, on opening Version 4 of the application, telling me that an "update" was available I pressed the update button. I was then told that application "update" was being downloaded. Lo and behold the update Speed Download gave me was Version 5!

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Wednesday, February 13 2008 @ 12:00 AM PST

Response to Speed Download 5 feedback - kmlawson1

Unfortunate that you continue to lie and misrepresent the case - the issue at stake is the free update you promise those who purchase the application during a certain time - and the full license you agreed to provide to MacHeist users - and the disqualification of users from that free update after the fact. Your deception cannot be hidden and you must pay for the consequences.

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Wednesday, February 13 2008 @ 12:00 AM PST

Response to Speed Download 5 feedback - Kevin Browne

"If it wasn't for the support of the Mac community, we wouldn't be here and to us, that's priceless."

Too bad Yazsoft doesn't actually grasp that they are losing the majority of their customer support (past, present and future) due a very shortsighted marketing decision for SD 5, and unless there is a rethink, they likely won't be here much longer. Support from the Mac community is indeed priceless, and once lost is virtually impossible to regain. Time to acknowledge the problem and make good.

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Wednesday, February 13 2008 @ 12:00 AM PST