The Missing Link. - Stempnakowski

Yeah, I spoke to some guy in India and had to wait until he checked the link himself. He came and said, "right there is no download link."
<silence>
"I have to upchannel. You will receive an email in 24 to 48 hours."
<silence>
"Anything else I can help you with?"
I'm thinking, you've got to be kidding. I don't even feel I've been helped yet with the first issue. So I'll wait the 24 to 48 hours and then request a refund because I doubt they will get this fixed.
As someone pointed out, not being able to properly code a web site doesn't give me a warm fuzzy that they could code something as complex as AV software with any degree of competence.

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Tuesday, December 11 2007 @ 11:58 PM PST

The Missing Link. - bwickens

Update: After sending an email to Symantec Customer Support, I received a response which was more nonsense about the order being submitted but not processed, hence no download button (um, hello! What about a purchase screen that says "your order is in process and we will send you an email when it is ready for download" instead of a screen asking you to click on a download button that doesn't exist).

Anyway, they claim to have issued me a refund. Which is strange, because their Live Chat support person said I hadn't been charged yet and that's why my order was 'in process'.

This whole episode is up their right alongside the best Monty Python moments for surreal absurdity.

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Wednesday, December 12 2007 @ 12:54 PM PST