Brand-new Maxtor 1Tb HDD + Retrospect = doorstop/blinking-brick - Jim B

The one-touch button non-functionality is totally a Maxtor problem, NOT Retrospect. Maxtor seems to have a problem being clear about how to make this function.

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Wednesday, September 26 2007 @ 03:59 PM PDT

Brand-new Maxtor 1Tb HDD + Retrospect = doorstop/blinking-brick - siimba55

Hi
My Maxtor TB drove me nuts for a while when trying to use the 800 FW. I had to delete anything and all files related to Maxtor and the included Retro software. Unplug the TB. Install the software fresh again. CHECK you set up manual/info.

The problems are with Maxtor's software and not Retrospect.

Now if you are using Leopard, forget it. Maxtor one touch is not compatible with Leopard. I spoke with one of their techs after upgrading to Leopard. He told me this fact and that there are working to fix the issue. [This Summer is the target date.]

In the meantime there is a work around to get Retro to do "semi-auto" back ups. It requires that you "move" part of the Retro software and double-click it or add it to the dock to set the software into motion.

Better that it works that way for now than not at all. My drive has worked flawlessly since. It can be finicky initially set up. MUST, MUST follow each step exactly right, or drive will not be recognized at all. Button will NOT work with USB set up at all.

Go to:
http://seagate.custhelp.com/cgi-bin/seagate.cfg/php/enduser/prnt_adp.php?p_faqid=2223&p_created=1106162152&p_sid=z6OA5e-i&p_li=

OR the Seagate site directly. Look in Mac Software/hardware. It will tell you what to do step by step.

As far as the 800 FW cable. Look at your manual and follow everything step by step. OR go to the website [Seagate] and get the exact info there.

OR, CALL:800 732 4283 and ask for a second level techncian at [Seagate.]

GLuck!

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Tuesday, April 01 2008 @ 04:47 PM PDT