Ripped OFF! - Oliver Breidenbach

Mark,

I am very sorry to hear that you feel ripped off and that you have trouble with your project. We do our best to serve every customer as good as we can and have certainly no intention to rip anybody off. Since we got no purchase record from Kagi, I am sure that your purchase was not completed and that therefore you will not be charged any money. (If, by "being billed by Kagi" you mean that you got a purchase record, it also contains your serial number, BTW.)

As for the contacting us at Boinx, there are several email addresses noted on our website (boinx.com/contact) as well as a contact form at boinx.com/fotomagico/support. While we might be a bit behind in answering all questions following the launch of FotoMagico 2, I am sure that all emails and requests are answered. The team is hard at work to get everyone helped as soon as possible.

But I can find no trace of you trying to contact us. I am upset that instead you choose to publicly discredit our company and our product because of some technical problem you apparently have with the reseller.

I hope you don't mind me asking why you rate the product with just one star and still obviously use it in project for customers? And why you feel ripped of by a $30 update fee when you apparently use the application to make money? I am sure that there are more significant costs associated with your project. We design our products to make it as easy as possible for you to get your work done and I think we deserve our share for that and the new possibilities with FotoMagico are worth the update fee.

Best regards,

Oliver Breidenbach
Boinx Software

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Tuesday, March 13 2007 @ 01:40 AM PDT

Ripped OFF! - hueco

Were you equally upset by the guy who wrote a 5-star review without even trying the software? (1+5)/2 = 3 so you're still ahead of the Versiontracker Karma curve.

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Tuesday, March 13 2007 @ 02:00 AM PDT