Existing users, 
Very disappointed - IOSPIRIT
Hello Eddie,thanks for your feedback.
The white box you refer to was probably the standard OS X requester that offered you to call Keyspan's uninstall software.
As your follow-up posting suggests, you still had the Keyspan driver installed and right after the "Try" or "Purchase" screen, you'll then get that requester.
Why a standard OS X requester, supplied, run and operated by OS X would turn up as a white box on your computer, I really can't tell.
It however, is neither a problem that Remote Buddy could get any credit for (as it's just calling the NSAlert in the standard way - it doesn't do any drawing, layouting or UI handling at all for that requester) nor one that anyone has ever reported beside you.
Also, Remote Buddy does not need any third party software to run. As said, the standard OS X requester that - for whatever reason - turned up as a white box on your system, offered you exactly that - AND - even if you would have clicked "Not now" in that requester, you would have gotten the same option to uninstall Keyspan's drivers in the menu.
I'm glad it is working for you now.
Best regards,
Felix Schwarz
Sunday, February 04 2007 @ 08:08 AM PST
Bug found & fixed, intermediate solution - IOSPIRIT
Actually I could find the code that has very likely caused this problem for you. Remote Buddy was essentially calling NSAlert from the driver thread instead of the main thread - which, in short, caused the "white box" drawing problem.The problem is fixed here, already. And the next release will fix it for everyone.
In the meantime, please use the Keyspan Uninstall tool you can access via the menu of the Keyspan software.
Thanks!
Felix Schwarz
Thursday, February 08 2007 @ 03:00 PM PST
Same Here - stylus808
I also get exactly the same result after clicking on the trial button: big white rectangle with grey message box "Hotkey Remote activated" below. I also have Keyspan DMR installed. My intention was to try Remote Buddy to take control of the Apple Remote on the MacBook Pro, but leave the Keyspan Remote active with its own software. Is this not possible? I have no idea, because there's no documentation with the application.You can escape the nasty white box by opening Activity Monitor and doing a "Force Quit" for Remote Buddy. FYI, IOSpirit - Activity Monitor indicates that the application is not responding. In my interpretation this means it has crashed - not very gracefully, either.
Monday, April 16 2007 @ 09:05 AM PDT
Very disappointed - IOSPIRIT
Hello Eddie,thanks for your feedback.
The white box you refer to was probably the standard OS X requester that offered you to call Keyspan's uninstall software.
As your follow-up posting suggests, you still had the Keyspan driver installed and right after the "Try" or "Purchase" screen, you'll then get that requester.
Why a standard OS X requester, supplied, run and operated by OS X would turn up as a white box on your computer, I really can't tell.
It however, is neither a problem that Remote Buddy could get any credit for (as it's just calling the NSAlert in the standard way - it doesn't do any drawing, layouting or UI handling at all for that requester) nor one that anyone has ever reported beside you.
Also, Remote Buddy does not need any third party software to run. As said, the standard OS X requester that - for whatever reason - turned up as a white box on your system, offered you exactly that - AND - even if you would have clicked "Not now" in that requester, you would have gotten the same option to uninstall Keyspan's drivers in the menu.
I'm glad it is working for you now.
Best regards,
Felix Schwarz
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Sunday, February 04 2007 @ 08:06 AM PST