I am hoping that Roxio checks this site from time to time. I am not criticizng their customer service because it is a reality that hackers can be a causative factor. However even prior to the latest issue, it has been a laborious task to update. As soon as you launch the new update you are requested to provide a serial number, not always readily available. And then you are required to go through the steps as though it were the FIRST time launching the application.
I am always surprised that Roxio does not recognize a user who has updated multiple times and required to go through these steps each time an update is downloaded.
Existing users, log in. New users, create a free account. Lost password?
Obstacles to progress. - DShore
I am hoping that Roxio checks this site from time to time. I am not criticizng their customer service because it is a reality that hackers can be a causative factor. However even prior to the latest issue, it has been a laborious task to update. As soon as you launch the new update you are requested to provide a serial number, not always readily available. And then you are required to go through the steps as though it were the FIRST time launching the application.I am always surprised that Roxio does not recognize a user who has updated multiple times and required to go through these steps each time an update is downloaded.
Passwords and logins are another problem.
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Tuesday, November 21 2006 @ 07:28 AM PST