I just wanted to chime in, in response to the negative posters. Elgato has top notch technical support, and issues responses to properly submitted tech requests in record time.
I've had some issues with my new Mac Pro, and also questions about the EyeTV Hybrid. The longest they took to respond was 90 minutes... I don't know many companies that offer that kind of service.
Also, you have to keep in mind that they support an incredibly wide range of hardware on several operating systems and many hardware configurations, plus dealing with international issues with various TV systems... Yikes!
I guess what I am saying is... If you have issues, please report them properly with as much detail as possible using their web site's support ticket system. That's the only way they have any chance of hearing about these issues and fixing them. And... that will benefit not only you but also any other users who may be experiencing the same issues.
Just so you know, I am in no way affiliated with Elgato. I am a software developer myself, and I know how hard it is to fix bugs if no one tells me about them.
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Excellent support - GrahamAJones
Hi,I just wanted to chime in, in response to the negative posters. Elgato has top notch technical support, and issues responses to properly submitted tech requests in record time.
I've had some issues with my new Mac Pro, and also questions about the EyeTV Hybrid. The longest they took to respond was 90 minutes... I don't know many companies that offer that kind of service.
Also, you have to keep in mind that they support an incredibly wide range of hardware on several operating systems and many hardware configurations, plus dealing with international issues with various TV systems... Yikes!
I guess what I am saying is... If you have issues, please report them properly with as much detail as possible using their web site's support ticket system. That's the only way they have any chance of hearing about these issues and fixing them. And... that will benefit not only you but also any other users who may be experiencing the same issues.
Just so you know, I am in no way affiliated with Elgato. I am a software developer myself, and I know how hard it is to fix bugs if no one tells me about them.
My two bits anyway,
Graham Jones.
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Thursday, August 31 2006 @ 09:09 AM PDT