Not worth the rental fee - MarkBernstein

It's nothing to do with rental: software updates cost money. Whether you're updating Word or Photoshop or EndNotes or Flash, from time to time you're going to have to pay for some upgrades.

The only thing that's at all unusual about Tinderbox upgrades is that we provide additional upgrades for a year, rather than 30 or 90 days.

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Thursday, June 29 2006 @ 01:06 PM PDT

Not worth the rental fee - Pygmalion

On the contrary, it's clear that virtually every other developer on the planet has figured out that charging an annual fee for updates, major or minor, is a lousy business plan and undermines customer loyalty. Most of us would rather pay a reasonable fee that is based on performance, ie. the size and importance of the upgrade, rather than an arbitrary milestone like 365 days. Why should I commit to an application, especially a far from finished one one with a steep learning curve, when I know its going to keep costing me a substantial percentage of the original purchase price every year ad infinitum. I understand the developer needs to make a living, but how do I know the next major improvement isn't going to be 13 months - and 200 bucks - from now?
I'll stick to Devonthink, thank you very much.

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Thursday, June 29 2006 @ 04:26 PM PDT

Not worth the rental fee - MarkBernstein

Nobody forces you to upgrade.

If you don't need to upgrade today, don't! If the new version doesn't offer you sufficient value, use the old one!

If you're planning to spend the next few months touring Provence or rebuilding New Orleans and you don't need Tinderbox, you can upgrade whenever you like.

I think you simply misunderstand.

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Friday, June 30 2006 @ 08:49 AM PDT

Our upgrade policy is MORE GENEROUS than what you're proposing! - MarkBernstein

Apparently, you purchased Tinderbox 2.3.4 around the end of 2004. You year of free upgrades include * Tinderbox 2.4.0 * Tinderbox 2.4.1 * Tinderbox 2.5.0 *Tinderbox 2.5.1 * Tinderbox 3.0 * Tinderbox 3.0.1 and *Tinderbox 3.0.2

If we used a "major version" upgrade policy, you'd have received three FEWER upgrades!

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Tuesday, July 18 2006 @ 06:47 AM PDT