Dis...agree with infocusf8 about developer. - bruce@desertmoon.net

Sometimes too many cooks ruin the stew... when there are too many interacting with the interface without some set protocol within the group the interface begins to mirror that same chaos... all you had to do was to set a protocol... then dump the ini file in the Vuescan folder. Whoa, that was hard. Much harder than actually defining how you and others would use the software. You not only spent a 1000 bucks on something lesser but looked silly doing it!

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Saturday, March 25 2006 @ 08:01 PM PST

Dis...agree with infocusf8 about developer. - bruce@desertmoon.net

Sometimes too many cooks ruin the stew... when there are too many interacting with the interface without some set protocol within the group the interface begins to mirror that same chaos... all you had to do was to set a protocol... then dump the ini file in the Vuescan folder. Whoa, that was hard. Much harder than actually defining how you and others would use the software. You not only spent a 1000 bucks on something lesser but looked silly doing it!

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Saturday, March 25 2006 @ 08:02 PM PST

Agree with infocusf8 about developer. - SteveRB511

Oh, by the way, the only help offered by the developer was that we should send him more money for the 0.1 upgrade.

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Thursday, April 13 2006 @ 03:58 PM PDT

Agree with infocusf8 about developer. - SteveRB511

Upon reflection concerning Bruce's erroneous assumptions, perhaps I should clarify further. The issue is not so much the quality of the product, a lot of people use it and like it, so I did not post any negative ratings, only my comment. The problem we had with the developer was that we went through his documentation, tried the fixes that were suggested, including those for the ini, plus some other things to no avail. When we contacted the devloper describing the situation and what we had tried, he sent back a terse one line response that only said that the upgrade to the next 0.1 release was $250. There was nothing said to indicate a guarantee or likelihood that would work.

I don't know about Bruce but my group was not about to buy a product that didn't work and then essentially buy a modified version again with no assurance that the new version would work.

On the bright side this has served as a classic example of how not to conduct customer service in training classes.

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Friday, April 14 2006 @ 10:17 AM PDT