Usability - Felix01

RE: "The developer responded to my comment about the Icom size re-setting within hours, new release with bug fix. Great support."

Your experience has been better than mine!! Despite the author claiming in a thread further down that "typically we respond to emails within about 24 hours," I have not found that to be true despite sending questions from three different e-mail accounts...one is a work account which I'm quite sure is not blocked by any anti-spam filtering software. Bottom line...in my experience, the author just isn't responsive to customer problems. So I can't recommend purchasing DiscBlaze.

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Friday, January 06 2006 @ 01:47 PM PST

Usability - BryanLAS

We really do respond within 24 hours almost always (there are rare occasions like when there is an illness going around, etc where this may be longer of course).

If you did not get a response from us there is most definitely something wrong. Check and make sure that you are sending your mail to the right address (support or webmaster [at] radicalbreeze.com).

Most problems we run into with users not getting responses are related to spam filters blocking our emails.

Also make sure you are clear in the email body and subject what you are asking. We have, on occasion, not responded to emails due to them appearing to be spam or garbled.

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Monday, January 09 2006 @ 10:10 AM PST