We didn't really have a choice on taking the support forum down. And, trust me when I say that we were very reluctant to do so as we have relied on the support forum for quite some time. Hopefully it will return.
As for responding to emails... we do our best. Typically we respond to emails within about 24 hours (often much, much quicker). Lately we've gotten a little behind for a variety of reasons, but if you do not receive a response from us within about 2 or 3 days then something definitely is awry. Either your email to us did not arrive, or our email to you was blocked by a spam blocker or the like. If this happens I recommend trying to send your question via a different email account if possible.
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Wonderful Program - BryanLAS
We didn't really have a choice on taking the support forum down. And, trust me when I say that we were very reluctant to do so as we have relied on the support forum for quite some time. Hopefully it will return.As for responding to emails... we do our best. Typically we respond to emails within about 24 hours (often much, much quicker). Lately we've gotten a little behind for a variety of reasons, but if you do not receive a response from us within about 2 or 3 days then something definitely is awry. Either your email to us did not arrive, or our email to you was blocked by a spam blocker or the like. If this happens I recommend trying to send your question via a different email account if possible.
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Friday, September 23 2005 @ 03:16 PM PDT