Chronos Response - weatherh

I just purchased SB from your website. The file downloaded fine, but the install crashes everytime. I have the latest OS update on a G4 PB. I have been a DevonThink user for about a year, and wnated to see if SB3 compares. I guess not. I've emailed for help, but have not received a response. In comparison Devon Tech responds within hours. Always within 24hrs.

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Saturday, April 02 2005 @ 08:00 AM PST

Chronos Response - lowfi

Yes i also have some troubles with support. I never got a response email. Not even an auto reply email that the my mail was delivered. I should get one within 5 or 10 minutes according to the support site? I hope you can fix this otherwise this was a waste of 20 dollars and i should have just downloaded a crack or something like that.

You dont only pay for the software but also for the support i think.

Thanks

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Friday, April 15 2005 @ 09:19 AM PDT

Chronos Response - herskovitz

Same here. I am having trouble getting the software to work under 10.4 Tiger (the database won't launch). Chronos' support web site has been down for days, and they are totally unresponsive to me email requests. I am thinking of disputing the charge on my credit card to try to get my $ back for this software. I wonder if there is anything we can do through .Mac, as that is where the software was promoted.

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Friday, April 22 2005 @ 09:39 AM PDT

Chronos Response - lowfi

Well i got support. I guess you dont get a auto response email anymore. But they were able to reproduce my bug and it will be fixed in the next version.

And to be honest i dont blame them for not giving support for x.4 because it hasnt officially be launched yet....

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Friday, April 22 2005 @ 03:02 PM PDT