As usual, I could have easily helped this user through the problem, but as usual, they never contacted me, instead posting a nasty review without ever trying out my support. Sigh. This is a straightforward problem, and it is Apple's bug, not mine. PhotoReviewer uses the standard Cocoa image engine to read photos from disk. That engine sometimes crashes, and there's nothing PhotoReviewer can do about that. The first image left in this user's review folder was a corrupted file which reliably crashed the Cocoa image engine; removing that file would have fixed the problem. I'm willing to bet the same file would also crash TextEdit, Mail, Preview, and any other app that uses the Cocoa engine. And by the way, this issue *is* mentioned in the user manual. And lastly, modified times of folders are probably not reliable (again, Apple's bug, not mine); PhotoReviewer moves files on disk as they are vetoed or approved, so there is no way to lose an hour's worth of work as the reviewer claims they did. The reviewer was probably just trusting the modification dates for folders, which are not to be trusted (for any app). PLEASE, folks, if you experience a problem with one of our apps, contact us!
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An explanation - Ben_Haller_985
As usual, I could have easily helped this user through the problem, but as usual, they never contacted me, instead posting a nasty review without ever trying out my support. Sigh. This is a straightforward problem, and it is Apple's bug, not mine. PhotoReviewer uses the standard Cocoa image engine to read photos from disk. That engine sometimes crashes, and there's nothing PhotoReviewer can do about that. The first image left in this user's review folder was a corrupted file which reliably crashed the Cocoa image engine; removing that file would have fixed the problem. I'm willing to bet the same file would also crash TextEdit, Mail, Preview, and any other app that uses the Cocoa engine. And by the way, this issue *is* mentioned in the user manual. And lastly, modified times of folders are probably not reliable (again, Apple's bug, not mine); PhotoReviewer moves files on disk as they are vetoed or approved, so there is no way to lose an hour's worth of work as the reviewer claims they did. The reviewer was probably just trusting the modification dates for folders, which are not to be trusted (for any app). PLEASE, folks, if you experience a problem with one of our apps, contact us!Reply to This
Monday, August 23 2004 @ 07:10 PM PDT