For the record, it was because I had contacted Qdea Technical support on an earlier issue and gotten a useless response that I simply didn't bother with this problem. Their observation is right on target: typically poor responses from technical support have indeed conditioned us. When I got the useless response from Qdea tech support, I was displeased but not surprised--seeing Qdea as yet another vendor that didn't provide great support. When this problem came up, I just didn't expect anything better from them. First experiences make the biggest impressions, but I recognize that any single incident can be a fluke. So it may be that Qdea is generally much better at technical support (at the very least, much better in this public forum than my prior individual experience).
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Contacting Qdea for support - joat--mon
For the record, it was because I had contacted Qdea Technical support on an earlier issue and gotten a useless response that I simply didn't bother with this problem. Their observation is right on target: typically poor responses from technical support have indeed conditioned us. When I got the useless response from Qdea tech support, I was displeased but not surprised--seeing Qdea as yet another vendor that didn't provide great support. When this problem came up, I just didn't expect anything better from them. First experiences make the biggest impressions, but I recognize that any single incident can be a fluke. So it may be that Qdea is generally much better at technical support (at the very least, much better in this public forum than my prior individual experience).Reply to This
Monday, February 02 2004 @ 09:11 PM PST