I would like to know too :) On OS 9 I could have probably figured out what was going on and maybe solve it if it was a problem with an extension or another program for example. On OS X I can't do that. My knowledge when it comes to OS X and its inner workings is more limited.
Regarding the "bug report" I guess that if I send them an email asking for help because their software is not working that may be considered reporting a bug. Usually I'm very specific when software developers have asked me to beta test their pre-release software, and not only have I sent bug reports, but also comments and suggestions for improvement. One time when the final release of a certain software came and I wanted to buy it the author said I had already paid for it with my help and suggestions, so I guess I know a bit about working with software developers and correcting bugs.
In this case, I have no desire to "work" at solving a problem for a company that offered absolutely no support to its customers. Also, I'm not sure whether the problem was with Intego's programs or if it was caused by other programs. I think I was getting a bunch of unexpected quits, and I was unable to update some of my Intego software. I uninstalled and reinstalled my Intego software MANY times, and often it would work a couple of times and then fail again. I believe a lot was solved when Intego finally released a newer version of Net Update. I also considered that I may have had a corrupted preference file. Again, I would also like to know what was going on, but I don't :) I know that they did not reply to my emails when I asked for help, and pretty much gave up on their software until they released the "fixed" Net Update. From reading past reviews here, I know I was not the only one having problems. Perhaps those reviews are still available.
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I can see your point - Somebody
I would like to know too :) On OS 9 I could have probably figured out what was going on and maybe solve it if it was a problem with an extension or another program for example. On OS X I can't do that. My knowledge when it comes to OS X and its inner workings is more limited.Regarding the "bug report" I guess that if I send them an email asking for help because their software is not working that may be considered reporting a bug. Usually I'm very specific when software developers have asked me to beta test their pre-release software, and not only have I sent bug reports, but also comments and suggestions for improvement. One time when the final release of a certain software came and I wanted to buy it the author said I had already paid for it with my help and suggestions, so I guess I know a bit about working with software developers and correcting bugs.
In this case, I have no desire to "work" at solving a problem for a company that offered absolutely no support to its customers. Also, I'm not sure whether the problem was with Intego's programs or if it was caused by other programs. I think I was getting a bunch of unexpected quits, and I was unable to update some of my Intego software. I uninstalled and reinstalled my Intego software MANY times, and often it would work a couple of times and then fail again. I believe a lot was solved when Intego finally released a newer version of Net Update. I also considered that I may have had a corrupted preference file. Again, I would also like to know what was going on, but I don't :) I know that they did not reply to my emails when I asked for help, and pretty much gave up on their software until they released the "fixed" Net Update. From reading past reviews here, I know I was not the only one having problems. Perhaps those reviews are still available.
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Thursday, August 28 2003 @ 12:30 PM PDT