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Mac OS X  |  System / Utilities  |  Other System / Utilities  |  VMware Fusion  |  Registration and Updating process are a shame

VMware Fusion

VMware Fusion

Run windows & other x86 systems side-by-side with os x.

Version:  3.0

   [ Views: 227 ]

Registration and Updating process are a shame

Feedback Type:  Commentary

Contributed by: walfrieda Wednesday, October 28 2009 @ 02:15 AM PDT

Product Platform: MacOSX

Used Product For: Over One Year

I really like the product, just to say this first. But the company and its way of registering products and updating process are terrible. Not only does every small update require a registration at their site, but also they ask for detailed information that they really do not need to know. They should be happy to have customers buying their products, and appreciate them paying for updates, but instead they try everything to make you hate the company and the website. I have now filled in the forms on their update webpage hours ago - and did not even receive an email reply nor a download link for the product. Not to speak of the promo offer for version 2 only two weeks before version 3 came out as a to-pay-for update which makes me feel ripped off in the first place. Sorry guys, you make it easy to decide against your product, or for using it illegally. Because, you know, all your registration-stuff just pisses off the honest customer, but keeps NO-ONE from getting an illegal download. Don't ruin your own business if you want loyal customers.   

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Comments

4 comments |

Registration and Updating process are a shame - ANTJedi

The problem with the website is it's still targeted towards corporate customers, which is the reason for all the extra info...but I agree there should be a 'home'/'personal' version.

As for v2...there's also an offer going on for free upgrades to v3 for those who purchased v2 in October and November:
https://images-na.ssl-images-amazon.com/images/G/01/00/00/06/12/87/80/612878070.pdf

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Wednesday, October 28 2009 @ 04:42 AM PDT


Registration and Updating process are a shame - Charles Bouldin

I agree completely with this comment. Every time I update VMWare, I am AMAZED at how complex it is, how many clicks, I have to register or login, go through multiple web pages, sign off on the SAME software license agreement that I've already agreed to many times before.

Fusion 3.0 is a great product, but the VMWare web pages and upgrade process are really too complex.

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Wednesday, October 28 2009 @ 06:09 AM PDT


Registration and Updating process are a shame - EndlessFx

Agree! Entire site for upgrading and finding your specific product and how to get any support is confusing. They are way overboard!

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Friday, October 30 2009 @ 08:30 AM PDT


Registration and Updating process are a shame - walfrieda

So, guys from VMware, if you happen to read this: After DAYS of trying to buy the update through your site, and all I ever got was error messages that you did not like my data (whatever, name or credit card information or something else), I have now decided to use the program with a serial found on the web. To you this may sound "illegal", but I have wasted time worth much more than the product costs, so I feel I actually did pay for it - only that you will not get the money. And that is completely justified in my eyes. If you don't want my money, you will not get it. It is actually that easy.
I will check back some time in the future; maybe you will change your website so that ordinary people can pay for your product, then you might finally get money. If you don't, you don't. I feel sorry for the programmers that I just cannot pay for a product as good as this one. Go to your marketing department to complain or beat your web designers.

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Wednesday, November 04 2009 @ 01:56 AM PST