Unlike the previous reviewer, I don't have any problem with Facebook behaving badly with ContentBarrier--it works fine. Overall, the program seems to work very well, and was easy to set up, Nice, easy to understand GUI. Ability to access settings and reports over the web is very handy--actually essential for me--but I find the web interface to be a little tedious, when it comes to getting more info on the computer's activity--I have to click on a lot of links to get to the detail. It has also blocked some things that didn't really need blocking. Haven't had to use support, but the documentation is clear. Overall, easy to use and does what it says. I would recommend anyone with kids take a look at it.