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Mac OS X  |  Drivers  |  Printer  |  Apple HP Printer Drivers  |  Driver installation fails with "System extension cannot be used"

Apple HP Printer Drivers

Apple HP Printer Drivers

For OS X 10.6 and HP printers.

Version:  2.3

   [ Views: 101 ]

Driver installation fails with "System extension cannot be used"

Feedback Type:  Troubleshooting Report

Contributed by: ri-cook Friday, October 02 2009 @ 09:40 AM PDT

Product Platform: MacOSX

Used Product For: Over One Year

The new set of drivers (which are pushed by Apple's Software Update package to Snow Leopard systems) fails to register correctly.

The installer hangs and generates an error message:

System extension cannot be used

The system extension "/System/Library/Extensions/hpPlugInInit.kext" was installed improperly and cannot be used. Please try reinstalling it, or contact the product's vendor for an update.

According to Apple support, this is a problem with the HP driver installation routine and not a Snow Leopard problem. They refer the caller to HP support.

Things that DO NOT work to correct the problem: downloading the drivers directly from Apple site, booting from the Snow Leopard installation disk, fixing disk permissions, repairing the main disk, deleting and reloading the drivers.

I have been unable to contact HP support about the problem; the HP website has no means for submitting a trouble report with driver installation.   

System Info:

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