Organizers | Spanning Sync | I disagree with the support comment below

Spanning Sync

Sync Google Calendar and Apple iCal.

Version: 3.0.3

[ Views: 80 ]

I disagree with the support comment below

Feedback Type: Review

Contributed by: stassig Thursday, September 17 2009 @ 10:28 AM PDT

Product Platform: MacOSX

Used Product For: Less than a month

Recommend Product: YES

I've only been using Spanning Sync v3 for a short time. Tested it, and then bought it. I use it to sync my MacPro and my MacBook Pro and my Blackberry (SO much more reliable and less time consuming than troubleshooting Missing Sync!)

During the testing process I had several questions for the developer that received responses within 24 hours - maximum. I got a couple of responses within a couple of hours! After my purchase, I had one more issue - a corruption of my internal files (not a fault of Spanning Sync, but rather, Apple's Sync Services). The next day, I got a response from the developer with specific resolution instructions, and a request to contact him back, if the problem persisted. The first suggested resolution did solve the problem.

I can't completely attest to Spanning Sync yet - I don't use it for contacts yet, only iCal, but I've found that so far it's reliable. BUT, the customer support is superb, IMO.

I just had to make sure people saw the other side of the story.

Overall Rating:

Ease of Use:

Support:

Features:

Quality / Stability:

Price:

0 of 1 users found this helpful.

Rate this Review

Was this Review helpful? Yes | No

Comments

I disagree with the support comment below - surgeonlap

I am glad you have had a better experience than I had, however I stand by by comments and the rating. I actually never had to contact the developer before because prior to version 3, the software worked no problems. I upgraded to version three and the problems started. I left several emails, emailed the logs of the errors and NO RESPONSE. I just gave up at this point. I even tried leaving a message on the blog site at spanningsync.com. Maybe with this upgraded version the kinks have been worked out and the software works again, but as someone who paid for a lifetime subscription I was and am very dissapointed in the lack of response I got.

Reply to This

Friday, September 18 2009 @ 01:47 PM PDT