I have used this program for about 2 years. It is great and very handy to have in the dock. In upgrading to the beta for Snow Leopard, I had forgotten my password and couldn't open the program. The service reps and I sent each other 3 - 4 emails and they made one telephone call to my residence. The problem was corrected within one day. I have nothing but the highest praise for their prompt service and product.