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Postbox

Postbox

Read and organize email faster with this social networking-enabled client.

Version:  1.1b2

   [ Views: 329 ]

Promising -- pity about company culture

Feedback Type:  Review

Contributed by: ian.greig Tuesday, August 18 2009 @ 01:39 PM PDT

Product Platform: MacOSX

Used Product For: 1-6 months

Recommend Product: NO

Some good features -- tabs, searches, gmail-like thread displays. It's a good user experience, better than Mail BUT beware, the spam filtering is crude -- nowhere near as effective as Spamsieve. It is particularly poor at learning spam matches, even using the recommended routines

Also, the company culture is a bit nauseous, impersonal and hiding behind the world's worst feedback forum which isn't a proper forum at all -- you cannot see what is being discussed by others, merely search for issues. I dislike dealing with this company so much that I might go back to the imperfections of Mail which does at least handle spam well.

The advantage of small, independent developers is (usually) that they are accessible and talk to you. Not this lot.   

2 of 5 users found this helpful.

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Comments

3 comments |

Promising -- pity about company culture - robio

I'm not that keen on the GetSatisfaction forum interface used by Postbox either, but I think you must be using it wrong. The forums for contacting the developers and discussing Postbox are wide open for anyone to see, read and post on any and every question or problem.. The Postbox forums are extremely active, and the developers respond daily in almost every thread, interacting with users to troubleshoot and receive feedback (which is often integrated into the next build).

In my experience, the "corporate culture" is actually MORE personal and certainly more accessible than most.

Reply to This

Friday, September 04 2009 @ 01:06 AM PDT


Promising -- pity about company culture - postboxapp

I'm one of the founders of Postbox. We're very sorry that you've had this experience with our support forums on GetSatisfaction. We've been a bit overwhelmed by the positive response to Postbox, and we do our very best to get back to as many support requests as possible while trying to move development forward as well.

While GetSatisfaction does a reasonably good job, we're actively seeking a more powerful alternative. More news on that later.

Regarding SpamSieve support, we're asking people to request support directly from the developer of this product (we have) so that they have a better understanding of market demand.

Thanks!

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Thursday, September 24 2009 @ 06:06 AM PDT


Promising -- pity about company culture - sherman1

You're kidding me! I've found this company to be responsive, dedicated to improving their product and provide great service to their customers. Yeah, I don't find Get Satisfaction to be the best forum either. But the application is outstanding for v.1. And the company is WAY more responsive than Apple when you have problems. I moved to Postbox from Mail and haven't looked back. [Well, actually, sometimes I do look back, I fire up Mail to see how it feels. That lasts about 5 minutes, and I'm back to Postbox.]

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Tuesday, October 06 2009 @ 06:11 PM PDT