Since we installed the newest MS Office update (to 11.5.5), Word has a big problem. Whenever someone wants to copy/paste something from an internet page, Word pastes it fully (with all the format and pictures etc.). It takes FOR EVER!...... Should that be much material, Word shows a "not enough memory" message or, more often than not, FREEEZES. The work-around is, of course, to use Paste Special (text-only), but this is rather very inconvenient. In 11.5.4, copy/paste (cmd-c/cmd-v) was doing just fine!