This is typical of what customer service does when they want to charge you for their mistakes:

[1:44 PM] Karol says: Since your Sling product is older than 90 Days, the only way to receive technical support from Sling Media via email, voice and chat is to purchase a Pay Per Incident Support Agreement. This Agreement permits multiple contacts if related to the original issue including email, chat and voice based support interactions and its price is $29.99.
[1:44 PM] Karol says: If you like to purchase this plan, I would suggest you to contact us at 877.GO.SLING (877.467.5464) to proceed with resolving your problem. For security reasons, we do not take credit card information via chat. Once you purchased a support agreement, feel free to contact us back via chat or continue the troubleshooting over the phone and we will gladly help you.
[1:44 PM] Karol says: Also if you prefer you can use our online resources located at http://support.slingmedia.com.


[1:45 PM] says: So you put out a non functional product that screwed up my Slingplayer and now you want me to pay for it?
[1:46 PM] Karol says: Please call to this number: 1-877-467-5464. We will be more than glad to assist you once you have paid for any of our 2 support agreements.
[1:46 PM] says: And you want me to pay for your screwup?
[1:48 PM] Karol says: This is the number: 1-877-467-5464, please call, then we will help you out.
[1:48 PM] says: for free?
[1:49 PM] Karol says: No, you call and then you need to pay and then we will assist you.
[1:49 PM] says: I was going to upgrade my Slingbox and also get the Slingplayer software for the iPhone. Right now the only thing I will be doing is posting this chat transcript to every web page that I can.
[1:49 PM] Karol says: Thanks for contacting Sling Media tech support, have a nice day.
[1:50 PM] Karol has ended the session.