Problem solved: was: 12.1.9 still do not function. - shavital2

I am please to report the issue was solved, thanks to Microsoft's prompt and complete response. Microsoft's support person has authorized me to post the following:
As I understand it, you are attempting to install the Microsoft Office 2008 12.1.9 update and getting an f error message. If you are getting the following error: "You cannot install .......... on this volume. A version of the software required to install this update was not found on this volume". This usually indicates that there are missing or corrupt files in the Office Applications.

With regard to the update version, there is no 12.1.8 update. The 12.1.9 update is a combo update of all updates after the 12.1.0 SP1 update.

Unfortunately, to resolve this issue, it will be necessary to remove and reinstall the Microsoft Office 2008 software and all preference files for Office 2008. You will need your Office 2008 CD and the Product Key to reinstall.

Before completing the steps below, create a backup of your Entourage Data if you use Entourage for your email:

Create a Backup of the Database:

1. Follow this path - Open the MacIntosh HardDrive/Users folder/HomeUser folder/Documents/Microsoft User Data/Office 2008 Identities/.

2. Click once on the Office Identities folder to highlight it.

3. Click on Edit, choose Copy

4.. Click on an empty space on the Mac Desktop, click on Edit again in the Menubar, and choose Paste.

5. This will place a copy of your Entourage Database on the Mac Desktop



To Remove Office 2008 and all Preference Files:

1. To Uninstall, follow the steps below:

- Open the Microsoft Office 2008 folder in your Applications folder.

- Open the Additions Tools Folder

- Double click on the Remove Office folder.

- Double click on the Remove Office file.

- Click on Continue, and follow the steps to uninstall.

- When finished, empty Trash.

2. Next, open the MacIntosh HardDrive/Users folder/Home Users Folder/Library folder and click on the Preferences Folder.

- In the Preferences folder:

- Scroll down until you come to the preference files that start with com.microsoft and move all these files to the Trash.

- Next, locate the blue 'Microsoft' folder, In the Microsoft folder, locate the Office 2008 folder and move it to the Trash.

3. Open the MacIntosh Harddrive/Library/Receipts folder

- Scroll down until you come to the 'Office 2008.... ' files

- Highlight all these and drag to the Trash (You can highlight all by clicking on the first one, hold down the Shift key, scroll to the last Office 2008 file, click on it, it should highlight all)

5. Next, in the MacIntosh Harddrive/Library/Application Support

- Locate the Microsoft folder and move it to the Trash.

- Empty Trash

3. To Install, insert the Office 2008 CD, click on the Installer and complete the onscreen instructions to install.

NOTE: Before installing, please disconnect from your Network or Wireless. This is very important, as the installation may pick up a Product ID from another computer on your Network or Wireless.

- When the installation is completed, you should be prompted to Check for Updates. If you only need to apply the 12.1.9 update, and you have already downloaded it from the Microsoft website, you will not need to redownload the file. You can install the update by opening the downloaded file.
--------------------

After completing the above instructions, I launched Microsoft Word, the Update function picked up 12.1.9, that was downloaded and installed without any problem.

Reply to This

Friday, June 12 2009 @ 07:30 AM PDT