Toast 10 Titanium Pro comes with a folder of Pro Applications on the DVD. Included in that folder is a dmg file called "Sonicfire Pro Bonus Audio Tracks.dmg" which works with SonicFire Pro 5. The dmg file fails during the initial verification due to "codec overrun." Nothing I have done is able to mount the dmg, including copying to the hard drive, using other computers (3), and trying Disk Utility and Stuffit 13. I submitted the question to Roxio but in over a week I never got any resolution. Their only suggestions were to update Stuffit (I have the latest version) and try removing the codecs from Quicktime. Since I was getting no where, I called again and was on hold for 38 minutes and finally talked to Tech Support (PC expert, not a Mac expert). He said the only Mac expert they had said to remove the Quicktime codecs as that was the problem, but would not talk to me. For the life of me, I cannot see how a Quicktime Codec can interfere with trying to verify and mount a dmg file, but I did what they said. I copied the folder to another drive, deleted all the codecs, rebooted, and emptied trash. Then I tried the process all over again trying to mount the dmg file. It fails for the same reason.
I never received any update back from Roxio (turn-around is about 24-48 hours), but SmartSound (Sonicfire Pro) says they have received multiple complaints about this. So I suspect that the file is corrupt in some way, and Roxio seems very reluctant to update it or provide a download link for a valid version. Sonicfire gave me a valid link for the download. It took them less than 24 hours to solve the issue, and over 10 days for Roxio with NO SOLUTION.
The program is very good (minus Divx support) but do NOT expect any support from Roxio. DigitalRiver won't help either, although they will admit they've had lots of problems from users with Roxio with respect tot he purchase side.
Previous review--Poor Support - sfa_Lonestar41
THX, Very helpful and to the Point. All I can say is Ditto on Roxio's support!Reply to This
Saturday, August 15 2009 @ 09:27 AM PDT